Business Analyst

stemxpert1
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📍 Lansing📍 Lansing, MI, United States📍 MI📍 usContract

About this role

Company Description

Job Description

Position : Business Analyst

Location : Lansing, MI

Duration : 10 Months


Skills Required:

  • Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.

  • Knowledge of current Telephony services and Technologies.

  • Knowledge of Avaya and/or Cisco platforms, call center features and operations.

  • Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.

  • Ability to communicate effectively, both verbally and in writing.

  • Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.

  • Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).

  • Ability to develop work and call flows

  • Excellent customer service skills

  • Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video

  • Disseminate information effectively to all teams and customers

  • Understand a large and complex network environment

    Skills Preferred :-

  • Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information.

  • Excellent customer service skills

  • Professional and positive attitude

  • Avaya and Cisco telephony and IPT

  • Understanding how networks work in a complex environment

  • Ability to extrapolate the correct information from customers on projects

Qualifications

Additional Information

Kindly reach me at 734-357-8988 or just Email me @ sathish dot balla at tekwissen dot com

Frequently Asked Questions

Is the salary disclosed for the Business Analyst position at stemxpert1?
The salary for this Business Analyst role at stemxpert1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Analyst position at stemxpert1 located?
This Business Analyst role at stemxpert1 is based in Lansing, Lansing, MI, United States, MI, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Analyst role at stemxpert1 full-time or part-time?
This is listed as a Contract position. It is posted as a Business Analyst role at stemxpert1.
How do I apply for the Business Analyst position at stemxpert1?
Click the "Apply Now" button on this page. You will be redirected to stemxpert1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Business Analyst job at stemxpert1 posted?
This Business Analyst position at stemxpert1 was posted on Nov 25, 2014. Apply as soon as possible — early applications are often reviewed first.
Business Analyst
stemxpert1
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