Service Support Representative 2 / HelpDesk Support
About this role
Company Description
Job Description
Service Support Rep 2
Duration is approximately 3 months temp to perm.
Salt Lake City, UT
Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all selected candidates to handle each type of call.
Job Responsibilities:
- Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
- Provide remote support and trouble shoot issues with customers to resolve issues.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
- High School Diploma or GED required.
- Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
- Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
- Ability to provide an excellent customer service that results in high customer satisfaction.
- Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
Qualifications
Additional Information
If you are interested please kindly reply back to Venkat at tekwissen dot com or reach me 734-550-4449
Frequently Asked Questions
Is the salary disclosed for the Service Support Representative 2 / HelpDesk Support position at stemxpert1?
The salary for this Service Support Representative 2 / HelpDesk Support role at stemxpert1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Support Representative 2 / HelpDesk Support position at stemxpert1 located?
This Service Support Representative 2 / HelpDesk Support role at stemxpert1 is based in Salt Lake City, Salt Lake City, UT, United States, UT, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Support Representative 2 / HelpDesk Support role at stemxpert1 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Support Representative 2 / HelpDesk Support role at stemxpert1.
How do I apply for the Service Support Representative 2 / HelpDesk Support position at stemxpert1?
Click the "Apply Now" button on this page. You will be redirected to stemxpert1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Support Representative 2 / HelpDesk Support job at stemxpert1 posted?
This Service Support Representative 2 / HelpDesk Support position at stemxpert1 was posted on Sep 8, 2014. Apply as soon as possible — early applications are often reviewed first.
Service Support Representative 2 / HelpDesk Support
stemxpert1
You'll be redirected to stemxpert1's official application page on SmartRecruiters.