Customer Engineer/Desktop Technician/
About this role
Company Description
Job Description
This is for a Deskside Support Technician for an onsite support role.Β This role includes hardware and software support for HP/Dell Laptops & Desktops.Β IMAC activity, installs, removals, hardware replacement and complete system setup.
There is all some Inventory and equipment disposal required.
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Standard Deskside Support.Β Hardware/software support for Desktops and laptops in office environment.Β Will require setup and removal of systems as well.Β
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Skills required:
Proactive and able to work with little supervision
Excellent customer service skills
Excellent Documentation skills.
Experienced with Windows Windows 7 & Vista technical support, 2 years minimum preferred.
experience supporting Office/Outlook 2007 and 2010
Experience with Network connectivity (IP setup, adding network printers)
Experience with PC setup (imaging, configuration of Windows Platform software)
Experience with installing hardware (A+ Cert required)
Will work with clients face to face and via phone.
Able to work a 7:30am or 8am shift.
Standard 40 hour work week
Some overtime may be required
Qualifications
Additional Information
If you are interested please kindly reply me at Venkat Β at tekwissen dot com
call me at 734-550-4449
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