Service Desk / Help Desk Analyst

paradigminfotech
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📍 NE📍 Omaha📍 Omaha, NE, United States📍 usContract

About this role

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

JOB DETAILS:

Position: Service Desk / Help Desk Analyst

Location: Omaha, NE

Duration: Long Term (1 Years+) / Full Time


JOB DESCRIPTION:

 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues 

Resolve /troubleshoot, resetting password etc

 

Desired Skill Sets: 

 Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s 

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. 

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems


Thanks & Regards


ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call : 443-640-0099


Qualifications

Additional Information

Mandatory Details: 

 

Full Name as per SSN: 

Total Experience:

US Experience:

Contact NO: 

Email ID:

Current work authorization in US: 

Current Location with city: 

Relocation: 

Availability:

Skype Id :

Educational Details :

Rate(C2C/1099/W2):

 

Employer:

 

 

2 Official references from recent 2 projects in below format (Must)

 

Reference 1

 

Name:

Company name:

Designation:

Official mail id:

Contact Details:

 

 

Reference 2

 

Name:

Company name:

Designation:

Official mail id:

Contact Details:



Frequently Asked Questions

Is the salary disclosed for the Service Desk / Help Desk Analyst position at paradigminfotech?
The salary for this Service Desk / Help Desk Analyst role at paradigminfotech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk / Help Desk Analyst position at paradigminfotech located?
This Service Desk / Help Desk Analyst role at paradigminfotech is based in NE, Omaha, Omaha, NE, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk / Help Desk Analyst role at paradigminfotech full-time or part-time?
This is listed as a Contract position. It is posted as a Service Desk / Help Desk Analyst role at paradigminfotech.
How do I apply for the Service Desk / Help Desk Analyst position at paradigminfotech?
Click the "Apply Now" button on this page. You will be redirected to paradigminfotech's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk / Help Desk Analyst job at paradigminfotech posted?
This Service Desk / Help Desk Analyst position at paradigminfotech was posted on Nov 17, 2015. Apply as soon as possible — early applications are often reviewed first.
Service Desk / Help Desk Analyst
paradigminfotech
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