Relationship Manager

boomtrain· Customer Success Management
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📍 CA📍 San Francisco📍 San Francisco, CA, United States📍 usFull time

About this role

Company Description

Are you ready to join a company that has tripled in size in under 12 months? We're bringing together an amazing team of entrepreneurs and polymaths, each having the grit to build something awesome and navigate the challenges that come with scaling a special SaaS organization to the next level.

We're here to create value in people's lives and it just so happens that we thrive at developing amazing platforms. Being a part of the magic means you think about user experience and business challenges in one fell swoop because you're an anthropologist and a behavioral psychologist. You're driven to be a big part of something that's growing and you're determined to make it awesome at all costs. Your athleticism in the field of success is king and at Boomtrain, we empower that dexterity.

Job Description

• Build a high value, consultative relationship with the client
• Evangelize the Boomtrain product offering and train customers on how to use it
• Proactively expand the deal size of each customer by helping customers increase usage and adopt additional Boomtrain products
• Ensure 100% renewal rate
• Build a community around our customers that share best practices and enjoy being a part of the Boomtrain ecosystem
• Improve the operational performance of the Boomtrain Relationship Management team and how it collaborates with other Boomtrain teams
• Project manage timelines with our Solutions team for proper on boarding and ensuring at all times that the customer is surpassing their KPI’s
Ensure client issues are promptly resolved by interfacing with the Boomtrain Solutions or Technical Support teams

Qualifications

• 3+ years of professional experience in a client facing role
• Demonstrated experience in complex products and offerings whether that be enterprise CRM, ERP, Consulting Services, Marketing Automation Systems,
• Memorable presence that gets chills when customers are discovering new ways to be successful with Boomtrain
• Understanding of various technical architectures and operating systems and have the ability to communicate in a visual way to non-technical users
• Experience managing high level client relationships and escalations
• Media, Publishing or eCommerce experience is big bonus!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Relationship Manager position at boomtrain?
The salary for this Relationship Manager role at boomtrain is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Relationship Manager position at boomtrain located?
This Relationship Manager role at boomtrain is based in CA, San Francisco, San Francisco, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Relationship Manager role at boomtrain full-time or part-time?
This is listed as a Full time position. It is posted as a Relationship Manager role in the Customer Success Management department at boomtrain.
Which team or department does the Relationship Manager at boomtrain belong to?
This Relationship Manager position is part of the Customer Success Management department at boomtrain. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Relationship Manager position at boomtrain?
Click the "Apply Now" button on this page. You will be redirected to boomtrain's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Relationship Manager job at boomtrain posted?
This Relationship Manager position at boomtrain was posted on Jan 11, 2017. Apply as soon as possible — early applications are often reviewed first.
Relationship Manager
boomtrain
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