Helpdesk Support

krgtechnologyinc
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📍 FL📍 Saint Petersburg📍 Saint Petersburg, FL, United States📍 usFull time

About this role

Company Description

Job Description

1. Imaging / re-imaging laptops & desktops

2. Troubleshooting technical laptop and desktop issues (Windows & applications)

3. Decommissioning end-of-lease desktops & laptops

4. Diagnosing laptop & desktop hardware issues

5. Mapping network drives / printers

6. Coordinating laptop & desktop repairs with hardware suppliers

7. Assisting with application testing

8. Vendor escorts (occasional)

9. Some relocation of desk phones / workstations

10. Some remote support (via remote access software)

Background:

1. 3-5 years technical support experience

2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills:

1. Strong Windows 7 troubleshooting & diagnostics

2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)

3. Hardware troubleshooting & diagnostics (laptops, desktops)

4. Basic networking (drive / printer mappings, network connection diagnostics)

5. Active Directory / PC security

6. Internet Explorer & Chrome troubleshooting

7. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

1. Good communicator (written and verbal)

2. Takes responsibility & accountability

3. Teachable

4. Solutions-focused

5. Team player – able to contribute new ideas

6. Flexible in terms of workload and daily tasks

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Support position at krgtechnologyinc?
The salary for this Helpdesk Support role at krgtechnologyinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Support position at krgtechnologyinc located?
This Helpdesk Support role at krgtechnologyinc is based in FL, Saint Petersburg, Saint Petersburg, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Support role at krgtechnologyinc full-time or part-time?
This is listed as a Full time position. It is posted as a Helpdesk Support role at krgtechnologyinc.
How do I apply for the Helpdesk Support position at krgtechnologyinc?
Click the "Apply Now" button on this page. You will be redirected to krgtechnologyinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Support job at krgtechnologyinc posted?
This Helpdesk Support position at krgtechnologyinc was posted on Aug 31, 2017. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Support
krgtechnologyinc
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