LMS Support
About this role
Company Description
Job Description
- Sumtotal LMS Support experience is mandatory.
- Good experience in understanding business requirements and converting them to technically understandable documents
- Good in coordinating with different business users and product vendors to resolve system issues
Job description:
- Contribute to the planning of application/infrastructure releases and configuration changes
- Accountable for User Account Management of all applications within the Enterprise Learning Architecture
- Implement all application configuration changes and maintain the configuration documentation.
- Accountable for Level III Application Support
- Examine potential areas for Service Improvement and raise proposals with the Service Manager
- Provide technical leadership
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex issues
- Provide input to administering and maintaining all production and internal environments
- Provide input to the implementation, backup and roll-back plans
- Act as a technical resource for internal and external projects
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support
- Execute System test cases, in stage and prod as part of Change requests validation process
- Interact/Coordinate with respective application vendors
- Accountable for overall process improvement
- Experience in remedy ticketing tool is preferable
Thanks & Regards,
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the LMS Support position at krgtechnologyinc?
The salary for this LMS Support role at krgtechnologyinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the LMS Support position at krgtechnologyinc located?
This LMS Support role at krgtechnologyinc is based in CT, Groton, Groton, CT, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the LMS Support role at krgtechnologyinc full-time or part-time?
This is listed as a Full time position. It is posted as a LMS Support role at krgtechnologyinc.
How do I apply for the LMS Support position at krgtechnologyinc?
Click the "Apply Now" button on this page. You will be redirected to krgtechnologyinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the LMS Support job at krgtechnologyinc posted?
This LMS Support position at krgtechnologyinc was posted on May 17, 2017. Apply as soon as possible — early applications are often reviewed first.
LMS Support
krgtechnologyinc
You'll be redirected to krgtechnologyinc's official application page on SmartRecruiters.