Lead Command Center Analyst

Company Description

Job Description

Responsibilities:

· Be an expert on the monitoring process and rules. Serve as a point of escalation for the monitoring team to answer questions, help resolve issues, and support task analysis and assignment workflow.

· Ability to balance multiple priorities simultaneously and capability to focus on key efforts when required

· Hands on Computer Engineer with understanding and passion for technology, works cross functionally to solve, and has a passion for internal and external customer success

· Has a robust understanding of the environment including Linux, Windows, and storage fabrics

· Lead the team and take ownership of critical issues

Required Experience & Qualifications:

· Experience in basic network concepts

· Experience in support based ticket handling system

· Able to communicate successfully across all levels of the organization

· Excellent managing & influencing skills

· Expert in navigating through ambiguity and prioritizing conflicting asks.

· Incident Tracking and communication

· Excellent communication and leadership skills

· Experience and willing to work in 24X7 shift model including weekends and holidays

Qualifications

· Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and minimum 4 years of IT experience or equivalent military experience/training.

· One of the Certification is a must: CCNA / CCNP or Service+ A+ , Export Control Certification for EC resources.

· Minimum 5 years of experience in IT infrastructure operations and/or engineering teams. 24/7 Operations experience

· Minimum 5 years’ experience and demonstrated capability and competency to thrive and solve in a complex, multi-tenant compute environment.

· Minimum 5 years’ experience and proven capability to work in a highly matrix organization environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.