Helpdesk

krgtechnologyinc
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📍 AZ📍 Scottsdale📍 Scottsdale, AZ, United States📍 usContract

About this role

Company Description

Ajith

KRG Technologies, Inc.,

ajith(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 310


Job Description

Job Title: Helpdesk

Location: Scottsdale, AZ

Duration: Contract

Job Description:

1. Minimum 2 (Two) years of work experience in a technical support position

2. Excellent verbal and written communication skills.

3. Knowledge of commonly used concepts, practices, and procedures for end user technical support.

4. Strong Customer service experience.

5. Excellent phone & email etiquette.

6. Strong problem solving and research skills.

7. Able to operate effectively in a team environment with both technical and non-technical team members

8. Able to manage time effectively and set priorities appropriately

9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.

10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer’s end users

11. Route/ escalate problems to internal level IT support teams

12. Administer and provide User account provisioning

13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's

14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Helpdesk position at krgtechnologyinc?
The salary for this Helpdesk role at krgtechnologyinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk position at krgtechnologyinc located?
This Helpdesk role at krgtechnologyinc is based in AZ, Scottsdale, Scottsdale, AZ, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk role at krgtechnologyinc full-time or part-time?
This is listed as a Contract position. It is posted as a Helpdesk role at krgtechnologyinc.
How do I apply for the Helpdesk position at krgtechnologyinc?
Click the "Apply Now" button on this page. You will be redirected to krgtechnologyinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk job at krgtechnologyinc posted?
This Helpdesk position at krgtechnologyinc was posted on Apr 5, 2017. Apply as soon as possible — early applications are often reviewed first.
Helpdesk
krgtechnologyinc
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