E-Commerce Customer Service Specialist
jayakas· ECommerce
About this role
Position Summary
BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.
This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products. Communication channels include phone, email, website chat, marketplace messages, and social media. You will work closely with sales, warehouse, shipping, and purchasing teams to ensure an excellent customer experience and order accuracy.
Key Responsibilities
- Manage pre- and post-sale customer inquiries across multiple channels (phone, email, live chat, and online marketplaces).
- Assist customers with product selection, wood species options, sizes, dimensions, finishes, shipping lead times, installation questions, returns, and warranty issues.
- Provide recommendations for complementary products such as kitchen island posts, corbels, and floating shelves.
- Review and process website and marketplace orders accurately, including verifying product specifications, shipping information, freight requirements, and inventory.
- Coordinate with warehouse and shipping departments for timely order fulfillment.
- Monitor order status and communicate delays, backorders, damage claims, or shipping issues to customers promptly.
- Maintain product knowledge on various wood species (hevea, maple, oak, acacia, teak, birch) and care instructions.
- Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy, and other online sales channels.
- Enter notes and update customer interactions in CRM or order management systems.
Qualifications Required Qualifications
- High school diploma or equivalent required (associate degree preferred).
- 2+ years of customer service, e-commerce support, inside sales, or order processing experience.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Comfortable working with dimensions, measurements, and product specifications.
- Proficient in Google Gmail, Chat, Docs, Sheets as well as CRM systems, E-commerce platforms, and order management and inventory software.
Preferred Experience
- Experience with online retail, home improvement, furniture, cabinetry, woodworking, or building materials.
- Familiarity with LTL freight shipping and oversized product delivery.
- Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM.
- Knowledge of butcher block countertop installation, care, or woodworking products.
Ideal Candidate Traits
- Friendly and patient with customers.
- Detail-oriented and highly organized.
- Able to remain calm under pressure.
- Team player with strong follow-through.
- Motivated to help grow Bing Ltd.’s butcher block countertop division.
Benefits:
Retirement plan, dental, vision, life insurance, critical illness, short term disability, paid time off and paid holidays.
Frequently Asked Questions
Is the salary disclosed for the E-Commerce Customer Service Specialist position at jayakas?
The salary for this E-Commerce Customer Service Specialist role at jayakas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the E-Commerce Customer Service Specialist position at jayakas located?
This E-Commerce Customer Service Specialist role at jayakas is based in HIGH POINT, North Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the E-Commerce Customer Service Specialist role at jayakas full-time or part-time?
This is listed as a Full Time position. It is posted as a E-Commerce Customer Service Specialist role in the ECommerce department at jayakas.
Which team or department does the E-Commerce Customer Service Specialist at jayakas belong to?
This E-Commerce Customer Service Specialist position is part of the ECommerce department at jayakas. See the full job description for more information about the team structure and responsibilities.
How do I apply for the E-Commerce Customer Service Specialist position at jayakas?
Click the "Apply Now" button on this page. You will be redirected to jayakas's official application portal hosted on bamboohr where you can submit your application directly.
When was the E-Commerce Customer Service Specialist job at jayakas posted?
This E-Commerce Customer Service Specialist position at jayakas was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
E-Commerce Customer Service Specialist
jayakas
You'll be redirected to jayakas's official application page on bamboohr.