TH-Telemarketing Officer

About Greenpeace:

Founded in 1971, Greenpeace gives voice to a fragile Earth by promoting solutions, advocating change, and inspiring action. The organisation has employed non-violent methods to campaign for environmental justice since its inception. Today, Greenpeace operates in over 40 countries, with headquarters in Amsterdam.

Greenpeace in Southeast Asia

Greenpeace Southeast Asia (GPSEA) offers dynamic and meaningful opportunities for professional growth. It is driven by a diverse and committed team who uphold the highest professional standards of the world’s leading environmental campaigning organization. By working alongside passionate and skilled colleagues, you will help to tackle some of the planet’s most urgent environmental challenges,

Operating from our offices in Bangkok, Jakarta, Kuala Lumpur, and Manila, we lead globally significant campaigns shaped by regional and national contexts, offering challenging opportunities to address pressing ecological issues. We are financially supported by tens of thousands of people across the region. To remain independent we have a policy of not accepting funding from companies and governments and therefore only accept donations from individuals and private foundations.

Equal Opportunity Employer

Greenpeace Southeast Asia is an equal opportunity employer with a longstanding commitment to providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, color, disability, ethnicity, family or marital status, gender, gender identity or expression, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. Selection will be in accordance with objective, job-related criteria and the appointment will be on the basis of the applicant’s merits and abilities.

The Telemarketing Officer role is vital in strengthening donor relationships and maximizing financial contributions. This role combines the effective execution of telemarketing programs with exceptional supporter care programs, ensuring that income, supporter growth, retention, and expenditure targets are achieved. The Telemarketing Officer will lead a team to deliver efficient telemarketing and supporter care operations while enhancing donor loyalty and lifetime value. You will work closely with the Supporter Relationship Senior Coordinator and data team.

This is a fixed-term position based in  Bangkok, Thailand and open to internal staff of Thailand only.

Duties and Responsibilities:

Purpose:

• Implement donor retention and upgrade strategy for GP TH. 
• Responsible for delivering high-quality supporter care services to retain and enhance relationships with existing Greenpeace donors.
• Drive growth in donor contributions by reactivating, upgrading, and retaining existing donors through effective telemarketing strategies. 
• Support Greenpeace’s fundraising goals by meeting annual budgets and KPIs (Key Performance Indicators) through strategic planning and implementation.
• Devotes her work time 60% of telemarketing calling and 40% of doing reports and coaching
  

Effective planning and Team leadership

• Implement telemarketing and supporter care strategies to achieve annual budgets, KPIs, and organizational goals. 
• Assist in creating and managing budgets for telemarketing and supporter care operations, aligning with the Fundraising’s development plans.
• Lead, inspire, and manage teams to deliver high-quality telemarketing and supporter care programs/activities. 
• Establish effective task flow systems, set clear goals, and ensure timely execution of priorities.

Telemarketing Program Management 

• Oversee Inbound and outbound telemarketing programs including acquisitions; reactivations, conversions and retention; upgrade. 
• Increase the financial resources for Greenpeace and build stronger relationships and connections with new and existing donors by performing different retention and acquisition call programs. 
• Recruit, train, and manage telemarketing staff, ensuring they meet performance and quality targets.

Administration, Fulfillment and Data Processing 

• Maintain the quality of data processing by the Supporter Care Team to maximize data integrity whilst balancing with efficiency of processes.
• Work closely with partner banks to secure the fastest process for automatic debit facility and ensure that new supporters’ bank forms are continually followed up with their maintaining branch.
• Receive the financial contributions of supporters through the automatic debit facility. And work with database to improve current auto-debit processes in the database. 
• Monitor Processing of one-off cash, credit card and cheque gifts, renewals, reactivations, cancellations, upgrades, changes of details and any other donation or supporter relationship administration task as required.
  

Engagement

• Work closely with the Supporter Relationship Sr. Coordinator to align strategies and maximize the life-time value of Greenpeace Thailand's Supporters.
• Attend the campaign team meetings in order to get the campaign details update
•  Coordinate with Finance team for invoices reconciliation
• Provide the FR income report to Finance for reconciliation of income against the bank statement.
• Reconcile accounts receivable with the bank and transfer funds from 2C2P to bank account.
• Develop and maintain the relationships with external stakeholders to ensure we have the sufficient and quality data to provide to callers to convert to donors. 
• Manage, develop and monitor Greenpeace's relationships with existing suppliers ensuring they are providing the organisation with quality and value for money.
  

Delivery

• Maintain accurate reporting and analysis functions and meet deadlines to facilitate effective program management.
• Deliver acquisitions/conversions and income targets based on the budget
• Provide accurate reporting to the Line Manager and the wider fundraising team regularly. Identify opportunities in the market to develop our Telemarketing outreach and increase Greenpeace Thailand's income
• Effectively monitor key performance indicators, measure and evaluate the performance of all inbound and outbound telemarketing programs, and ensure that Fundraising targets are met and exceeded.
• Work with Regional Database Admin and Analyst to provide other useful reporting. 
• Effectively store and monitor information capital in our database to make sure all data is captured in a user-friendly manner.
• Work with the Line Manager to prepare annual budgets and forecasts and work to ensure we meet these.
• Coordinate operations and ensure schedules and objectives are met.
  

Skills and Experience:

• Bachelor’s Degree in Marketing or related field
• 5 years relevant telemarketing  sales/direct marketing operations and project management experience
• Able to work under pressure, self-motivated, outgoing and result driven personality 
• Proficiency in databases, computer system and Microsoft Office
• Excellent analytical skills and data analysis skills
• Experience with operations, process and procedure development 
• Strong process optimization and workflow management skills

Key Competencies:

Functional

• Fluency in written and spoken English and Thai 
•  Build and manage relationships with providers, consultant
•  Knowledge and understanding of the NGO sector
• Knowledge and/or experience in direct marketing (telemarketing, communication,'...)
• Awareness and knowledge of local fundraising market 
• Time management; Work under pressure; Attention to details
  

Organizational

• Professionalism 
• Goal orientation
• Interpersonal Relationship 
• Innovation

Leadership

• Planning and organization
• Data Gathering and Analysis 

Deadline: 10 June 2026