Service Desk L2

krgtechnologyinc
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šŸ“ BoisešŸ“ Boise, ID, United StatesšŸ“ IDšŸ“ usFull time

About this role

Company Description

Thanks & Regards
Nandha
KRG Technologies Inc.

25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355

PH : 661 367 8000 x 304


Job Description

ā€¢ Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
ā€¢ Safely move equipment point to point using wheeled carts and vehicles.
ā€¢ Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
ā€¢ Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
ā€¢ Ability to use remote desktop connectivity applications
ā€¢ Working knowledge of imaging utilities such as Ghost, SCCM, etc
ā€¢ Delivery and setup of PC equipment to end-users.
ā€¢ Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
ā€¢ Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
ā€¢ Demonstrated proficiency in Microsoft OS and Microsoft application.
ā€¢ Demonstrated proficiency for installation of desktop software.
ā€¢ Working knowledge of Microsoft Active Directory and GPO
ā€¢ Strong customer service skills.
ā€¢ Strong troubleshooting skills.
ā€¢ Significant, demonstrated experience with Microsoft Windows operating systems
o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
o Servers: 2012, 2008 r2, 2008, 2003, 2000
ā€¢ Functionally capable with Apple OS X
ā€¢ Advanced troubleshooting skills with hard drive encryption software
ā€¢ Advanced level skills in the Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
ā€¢ Strong client-side remote access troubleshooting skills
ā€¢ Demonstrate strong skills supporting printers in an enterprise environment
ā€¢ Advanced knowledge of client-side management tools ā€“ Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
ā€¢ Demonstrate proficiency in using applications in the Micron environment ā€“ MTGroups, BMC Remedy, Projects, Processes, etc.
ā€¢ Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
ā€¢ Strong software installation and support skills.
ā€¢ Disciplined, systematic problem solving skills required.

Qualifications

SCCM, Mobile Application

Additional Information

Immediate interview


Frequently Asked Questions

Is the salary disclosed for the Service Desk L2 position at krgtechnologyinc?
The salary for this Service Desk L2 role at krgtechnologyinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk L2 position at krgtechnologyinc located?
This Service Desk L2 role at krgtechnologyinc is based in Boise, Boise, ID, United States, ID, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk L2 role at krgtechnologyinc full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk L2 role at krgtechnologyinc.
How do I apply for the Service Desk L2 position at krgtechnologyinc?
Click the "Apply Now" button on this page. You will be redirected to krgtechnologyinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk L2 job at krgtechnologyinc posted?
This Service Desk L2 position at krgtechnologyinc was posted on Nov 17, 2016. Apply as soon as possible ā€” early applications are often reviewed first.
Service Desk L2
krgtechnologyinc
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