Desktop/IT Support
About this role
Company Description
Job Description
Top skills: Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.
- Associate will identify, deliver, and install electronic equipment at end user desks.
- They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.
- This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.
- They will do some light end user one on one training to help users understand and adopt technology.
- They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.
- Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events
- Use Service-Now to accept, work, and resolve incidents
- Open incidents and requests in Service-Now
- Communicate with internal IT employees and end users in an effective and professional manner
- Be prepared to offer one on one training using already created training materials
- Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
- Image laptops and desktops (Windows / Mac)
- Assist with Video Conferencing setup, and troubleshooting
- Desk setups, end user desk moves, and removal of electronic equipment
- Strong organizational skills
- Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.
- Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
- Must be able to move at a quick pace
- Must be able to prioritize several concurrent issues to address the most urgent first
- Direct end users to an internal IT support desk for any duties not described above
- Works with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occur
- Assist Customer US locale facilities team with local IT related needs
- Assist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.
- Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanning
- Alert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.
- Prioritize the needs of VIP members
- Shadow and familiarize with white glove
Qualifications
Additional Information
Abhishek Kumar
469 409 4080
Frequently Asked Questions
Is the salary disclosed for the Desktop/IT Support position at americanitstaff?
The salary for this Desktop/IT Support role at americanitstaff is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop/IT Support position at americanitstaff located?
This Desktop/IT Support role at americanitstaff is based in CO, Denver, Denver, CO, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desktop/IT Support role at americanitstaff full-time or part-time?
This is listed as a Contract position. It is posted as a Desktop/IT Support role at americanitstaff.
How do I apply for the Desktop/IT Support position at americanitstaff?
Click the "Apply Now" button on this page. You will be redirected to americanitstaff's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Desktop/IT Support job at americanitstaff posted?
This Desktop/IT Support position at americanitstaff was posted on Dec 8, 2023. Apply as soon as possible — early applications are often reviewed first.
Desktop/IT Support
americanitstaff
You'll be redirected to americanitstaff's official application page on SmartRecruiters.