Service Coordinator

Company Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Job Description

The Service Coordinator will facilitate individual service plan development and provide intensive, community–based support, accessing the full menu of needed and available services to attain housing stability. Responsibilities include but are not limited to assessing participants’ strengths and needs, helping to develop documents, and implementing goals and goal plans. The Service Coordinator will provide appropriate referrals and assist participants with accessing support services to address barriers to housing stability. This position will routinely monitor goals and housing stabilization plans for modification and completion. The Service Coordinator is instrumental in meeting participants’ housing needs and connecting customers with the local community to obtain the resources needed to enhance outcomes.

Essential duties include, but are not limited to:

• Participating in initial client intake and assessment to determine program eligibility.
• Developing, documenting, and overseeing the full implementation of a comprehensive service plan that meets clients’ needs, including making and tracking referrals to external providers.
• Coordinating with supervisors and the Supportive Housing team to prepare apartments for habitation according to HUD Habitability Standards – utilities on, appliances operational, appropriate furnishings, and household goods.
• Providing direct service and support to customers accessing Goodwill services by assisting customers with self-advocacy issues, conducting a needs assessment, and implementing pre-employment and/or other life-domains supports.

External Hiring Range: $37,960.00 up to $39,478.40/year

Retention Bonus: $1,000 after successfully completing 90 days of employment. 

Schedule: Monday - Friday (8:00 a.m. - 4:00 p.m.) with flexibility to accommodate some evenings and weekend hours. Schedule can vary based on department needs.

Travel Required:  Yes, local travel will be required.

Qualifications

• High school diploma or equivalent AND 5 years of experience required. OR
• Associate degree AND 2 years of experience required. OR
• Bachelor’s degree AND 1 year of experience required. 

Required Degree(s): Human Services, Psychology, Rehabilitation Science, Social Work, or related field.

Required Experience: Must be related to locating community and social services for at-risk and/or vulnerable populations. Additionally, any experience with homelessness, supportive housing, mental health, D/A, the unemployed/ underemployed, ex-offenders, and CYF is required.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.

Additional Information

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