Customer Service / Dispatch

keyhvac· Office
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📍 Alton, New Hampshire, United StatesFull Time

About this role

Job Title: Customer Service Representative (CSR) 

Location: Alton NH office
Employment Type: Full-Time
Department: Customer Experience / Dispatch


About the Role

We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience.  This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time. 


The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.


Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
  • Resolve customer concerns while maintaining high satisfaction and brand standards
  • Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
  • Gather and document customer feedback to inform marketing strategies and product improvements
  • Assist in executing email campaigns, surveys, and customer engagement initiatives
  • Maintain accurate customer records in CRM systems
  • Collaborate with marketing and sales teams to align messaging and customer experience
  • Identify upselling and cross-selling opportunities when appropriate


Qualifications

  • 1–3 years of experience in customer service, marketing, or a related role
  • Excellent written and verbal communication skills
  • Ability to learn industry CRM systems and digital communication tools
  • Ability to analyze customer feedback and identify trends
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Strong multiphone line skills 


What We Offer

  • Competitive salary and benefits package - including Aflac packages, vision, dental, 401k, 
  • Opportunities for professional development and career growth
  • Collaborative and innovative work environment
  • Employee wellness programs


If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.

Frequently Asked Questions

Is the salary disclosed for the Customer Service / Dispatch position at keyhvac?
The salary for this Customer Service / Dispatch role at keyhvac is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service / Dispatch position at keyhvac located?
This Customer Service / Dispatch role at keyhvac is based in Alton, New Hampshire, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service / Dispatch role at keyhvac full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service / Dispatch role in the Office department at keyhvac.
Which team or department does the Customer Service / Dispatch at keyhvac belong to?
This Customer Service / Dispatch position is part of the Office department at keyhvac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service / Dispatch position at keyhvac?
Click the "Apply Now" button on this page. You will be redirected to keyhvac's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service / Dispatch job at keyhvac posted?
This Customer Service / Dispatch position at keyhvac was posted on Mar 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service / Dispatch
keyhvac
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