Membership Coordinator
keyhvac· Marketing / Sales
About this role
Service Membership Coordinator & CSR
The Membership Coordinator acts as the primary liaison between Key and its service customers to initiate and retail service memberships. The coordinator is responsible for recruiting, onboarding, and retaining members while managing customer accounts, and assisting with marketing efforts. They boost engagement through targeted communication, such as reminders via emails, text messages and calls and handles inquiries to foster a welcoming environment.
Key Responsibilities
- Member Management: Create new memberships, renewals, and cancellations, keeping member databases (e.g., CRM) accurate and up-to-date.
- Customer Service: Act as the primary contact for membership inquiries, providing superior service to members via phone, email, or in-person.
- Marketing, Recruitment & Retention: Work with VP of Sales to execute marketing campaigns, promote membership benefits, and actively work to retain existing members.
- Reporting & Analytics: Monitor membership metrics, prepare reports on growth and revenue trends, and analyze data to inform strategy.
- Administration: Coordinate with departments (e.g., accounting) regarding dues, payments, and billing as needed.
- CSR Leads / Bookings / Dispatching Booking Incoming Service & Sales Requests
- Assist with ALL incoming phone calls
- Book All Evaluations (Diagnostic/Demand /ER Calls) – as needed
- Assists with Digital Demand Leads – as needed
- Assists with Contact forms (website, info emails, etc) – as needed
- Assists with daily communications with Techs & Customers - as needed
Required Skills and Qualifications
- Experience: 1–3 years in member management, customer service, or sales roles.
- Communication: Excellent interpersonal skills for building relationships and handling inquiries.
- Technological Proficiency: Proficient in Microsoft Office (Word, Excel) and experience with CRM or database management software.
- Organization: High level of attention to detail and ability to prioritize tasks.
- Education: A Bachelor's degree in business, marketing, or a related field is often preferred.
Frequently Asked Questions
Is the salary disclosed for the Membership Coordinator position at keyhvac?
The salary for this Membership Coordinator role at keyhvac is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Membership Coordinator position at keyhvac located?
This Membership Coordinator role at keyhvac is based in Alton, New Hampshire, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Membership Coordinator role at keyhvac full-time or part-time?
This is listed as a Full Time position. It is posted as a Membership Coordinator role in the Marketing / Sales department at keyhvac.
Which team or department does the Membership Coordinator at keyhvac belong to?
This Membership Coordinator position is part of the Marketing / Sales department at keyhvac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Membership Coordinator position at keyhvac?
Click the "Apply Now" button on this page. You will be redirected to keyhvac's official application portal hosted on bamboohr where you can submit your application directly.
When was the Membership Coordinator job at keyhvac posted?
This Membership Coordinator position at keyhvac was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Membership Coordinator
keyhvac
You'll be redirected to keyhvac's official application page on bamboohr.