Farmers Customer Service Rep

Company Description

The Farmers Insurance Agency of Dustin Mann is one of the areas fastest growing Farmers Insurance agencies. Our rapid growth is YOUR opportunity. If you are tired of the slow flow of customer traffic in your current agency, then we have the opportunity for you. Due to our rapid growth, we are looking for one driven, professional, enthusiastic, self-motivated, and customer-focused individual to join our sales team.

Job Description

Job Description As a CSR, you will be an employee of the agency and not of Farmers Insurance or its affiliates. Agency staff members perform the fundamental role of servicing customers, supporting the agency owner, and building strong relationships within the community. CSR's  have the opportunity to work as a member of a team of professionals focused on providing insurance and financial products to help customers protect their homes, cars, lives, and retirement income. Key Responsibilities • Ensure positive customer experience with every interaction • Handle and process all leads (in person, phone, sales, service, etc.) in a timely manner • Deepening relationships with customers by selling additional products • Demonstrate strong communication skills • Providing excellent customer service by processing payments and reporting claims • Conducting needs-based policy reviews and updating policies and coverage as needed • Cross-selling existing customers with other Farmers products and brokered products where available • Participate in weekly meetings • Prospecting ad generating new business through leads and referrals • Generating accurate quotes at high volumes • Work well in a team environment and cultivate relationships with others • Demonstrate a passion to discuss an insured’s need for life insurance • Maintain proper time management and execute follow up • Maintaining accurate documentation in agency systems

Qualifications

 Qualifications • Candidate should be self-motivated and driven, reliable and have a positive attitude • Ability to effectively work with teammates to ensure seamless customer experience • Efficient and driven to fulfill customer needs • Strong computer skills • Must have the ability to multi-task • Strong organizational skills • Property and Casualty/Life and Health licenses with one year minimum insurance agency experience preferred (unlicensed candidates who are willing to obtain licenses may also be considered) • Previous sales experience is a plus. Insurance experience preferred but not necessary with a proven sales background • Bilingual candidates encouraged to apply!

Additional Information

About Farmers Insurance:

Farmers Insurance is one of the country's largest home and auto carriers as well as the top specialty product carrier in the U.S. We have been recognized as the #1 Corporate Training Program by Corporate Exchange USA & Training Magazine.