Call Center Sales Representative
marinerfinance
FULL TIME💰 USD 18–23/yr
Call Center Sales Representative
About this role
Company Description
DIAMOND RESORTS™ OFFERS:
- Competitive Compensation
- Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
- Resort Privilege Program (eligibility for travel discounts)
- Industry Leading Training Program
- Real Opportunities for Growth!
Job Description
Now Hiring Call Center Representatives!
* Must be able to work a flexible schedule including nights, weekends and holidays.
Apply now at diamondresorts.com/careers
Use Job Number CC-00010E to Search for Club Agent
JOB SUMMARY
Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club® and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club®, achieving all related metrics and answering general account questions for all members of THE Club®.
ESSENTIAL JOB FUNCTIONS
Serves as overall point of contact for member’s account information.
Creates, modifies, and cancels resort reservations and exchanges.
Processes member account/reservation payments.
Updates member account information.
Educates members on benefits of THE Club®.
Completes detailed notes in comments area of member account after each interaction.
Researches and resolves concerns and questions raised by members.
Provides information to members as it relates to their account.
Maintains expected reservation productivity including inbound and outbound reservations.
Meets or exceeds required departmental expectations to be eligible for incentive programs.
Identifies multiple membership products and services.
Upsells and books tours for prospective and current owners.
Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.
Handles blended inbound and outbound calls.
Upsells various products for THE Club®.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
.
Qualifications
EDUCATION
· High school diploma or equivalent
EXPERIENCE
· A minimum of (1) year of experience in the customer service and/or call center field required.
LICENSES & CERTIFICATIONS
· Timeshare Sales License required
Additional Information
Apply now at diamondresorts.com/careers
Search CC-00010E for Platinum Agent I
Link: https://diamond.taleo.net/careersection/jobdetail.ftl?job=CC-00010E&lang=en
Frequently Asked Questions
Is the salary disclosed for the Call Center Sales Representative position at diamondresorts?
The salary for this Call Center Sales Representative role at diamondresorts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Sales Representative position at diamondresorts located?
This Call Center Sales Representative role at diamondresorts is based in Las Vegas, Las Vegas, NV, United States, NV, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Sales Representative role at diamondresorts full-time or part-time?
This is listed as a Full time position. It is posted as a Call Center Sales Representative role at diamondresorts.
How do I apply for the Call Center Sales Representative position at diamondresorts?
Click the "Apply Now" button on this page. You will be redirected to diamondresorts's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Center Sales Representative job at diamondresorts posted?
This Call Center Sales Representative position at diamondresorts was posted on Sep 30, 2021. Apply as soon as possible — early applications are often reviewed first.
Call Center Sales Representative
diamondresorts
You'll be redirected to diamondresorts's official application page on SmartRecruiters.