Cloud Support Engineer - EC2 Linux

Company Description

Greater talent distinguishes great companies from the rest. Fiddich partners with organizations across the globe to optimize talent attraction and retention.

Organizations partner with Fiddich to attain the highest levels of excellence in their talent strategies. Serving as a critical partner for organizations, we take great pride in what we do — connecting great people to great opportunities, helping businesses win!

Each day, we work to be the best talent solutions provider in the world. To us, that means developing long-lasting partnerships and caring more than any other provider. We’ll go further to understand the needs of our customers, our candidates, and our employees and to deliver on our promises. That’s what differentiates us from our competitors. .......................................................................................................................................................................

Our client is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington, looking for experienced candidates to join their team. Our client is the largest Internet-based retailer in the world by total sales and market capitalization.

For details visit https://www.fiddichconsulting.com/ AND Follow us on https://www.facebook.com/Fiddichconsulting/  

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Job Description

We are seeking people with strong Linux skills to join growing Premium Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform.Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

Every day will bring new and exciting challenges on the job while you:
· Learn and use ground-breaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events.
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Qualifications

BASIC QUALIFICATIONS

· Hiring at multiple levels: 2 to 15+ years of experience in a technical position (Support or System Administration).
· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
· Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
· Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
· Excellent oral and written communication skills
· Strong customer focus
· Strong multitasking skills
· Self-starter who is excited about technology
· Experience working with customers
· Experience analyzing, troubleshooting, and providing solutions for technical issues.

PREFERRED QUALIFICATIONS

· Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
· Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment.
· Experience working with customers
· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Some programming / scripting experience (Java, Perl, Ruby, Python)
· Experience managing full application stacks from the OS up through custom applications
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Additional Information

All your information will be kept confidential according to EEO guidelines. For details visit https://www.fiddichconsulting.com/