API Customer Success Executive

Company Description

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture.

Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of the Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.

Job Description

We are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in achieving company SLAs. The API Customer Success Executive will be responsible for handling client queries and scenarios, and ensuring timely resolution of customer issues.

Responsibilities:
1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations.
2. Handle and resolve client queries and scenarios effectively and efficiently.
3. Work collaboratively with the team to achieve company SLAs and performance metrics.
4. Handle and manage client pressure situations with professionalism and tact.
5. Demonstrate strong communication and interpersonal skills, both verbal and written.
6. Utilize experience in task management and tracking to effectively prioritize and allocate resources.
7. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly.

 

Qualifications

1. 2-3 years of experience in a customer support or client-facing role, with demonstrated knowledge of Einvoice, Eway bill processes, and API Integrations.
2. Strong understanding of customer support best practices and processes.
3. Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders.
4. Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations.
5. Proficiency in task management tools and software.
6. Ability to work independently and collaboratively within a team environment.
7. Flexibility and adaptability to changing priorities and business needs.

Additional Information

What you get:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

Additional information
WHY US ?

• You’ll be surrounded by passionate team members.
• Opportunity to experience startup culture.
• You’ll experience true collaboration.
• Your work has a visible impact.
• Opportunities for innovation.

Location: Procapitus Business Park, D Block, Noida Sec - 63
Employment Type: Permanent
Industry: IT