Operations Manager InterpretersLive!

Company Description

Join Our Growing Team at Sign Solutions!

Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!

Sign Solutions, founded in 1998, provides interpreting and translation services to the Deaf community across the UK.  

Our mission is 'To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other' and we do this through our range of non‑spoken services, contributing to breaking down communication barriers for Deaf people. 

Our services include face‑to‑face and pre‑booked video interpreting, Deaf Awareness Training, Access to Work support for Deaf employees, BSL translations, and our on‑demand video interpreting platform, InterpretersLive!, a service providing instant communication between Deaf and hearing people through qualified British Sign Language interpreters.

All of our services are available 24 hours a day, 7 days a week. 

As an organisation with over 27 years of experience, we aim to incorporate our values into our everyday work.

Our values are to  

• Empower Deaf People  

• Provide Innovative Solutions  

• Deliver the highest quality services  

• Be responsive to our customers  

• Value customer satisfaction 

We are a growing organisation that is full of passionate people wanting to make a difference, if you believe you can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply for a role with us, today!

Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to hold or undertake a DBS check for roles within Sign Solutions.

Job Description

This role is to manage a small team and our InterpretersLive! service

How you’ll make an impact

• Develop a solid, trusting and professional relationship with our video clients and Interpreters
• Provide technical and other support to Interpreters and clients
• Organise resource to deliver our on-demand service effectively and efficiently
• Experience in reporting software and informative client MI reporting
• Client and contract management
• Respond in a timely manner to requests for support from various simultaneous communication channels
• Review and reporting service utilisation to plan for resource requirements
• Understand and meet the diverse needs of our clients and Interpreters
• Oversee platform development relationships/roadmap
• Implementation and set up of InterpretersLive! Clients

Qualifications

Experience you’ll bring

• Previous experience in an operational role
• Willingness to be office based in Redditch
•  British Sign Language skills (Preferred/not mandatory)
• Understanding of the platform to provide customer and interpreter support
• Excellent communication skills whilst maintaining professional boundaries
• Able to multitask, prioritise and manage time/team efficiently
• Team player
• Strong problem solving capabilities
• Experience of Power BI and excel
• Resilience in fast paced environment
• Strong leadership and management skills

Additional Information

Salary & Benefits

Salary dependant on experience £30,000 - £35,000

• 37.5 hour week Monday - Friday
• Work from home Monday and Fridays
• 20-25 days holiday plus bank holidays
• Pension scheme
• Attendance bonus 
• Health and Wellbeing schemes
• Worcestershire Works Well health and wellbeing level 1 accreditation 
• Policies to include Mental Health, Menopause and more
• Access to mental health specialist support
• Birthday celebrations/gifts
• Employee Assistance Programme
• Discounts and perks platform
• Team events
• Training
• 1 paid volunteering day per year
• Occupational Sick Pay (OSP) and (SSP)
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Real Living Wage Employer
• Work for a Disability confident leader

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