Assistant Store Manager

Position

Assistant Store Manager

Team

Social Enterprise

Role Classification

General Retail Award level 6 

Employment Type/Hours

Permanent, Part-time

Location

Bayside Opportunity Stores, Black Rock, Brighton and Elwood

Reports To

Store Manager

Effective Date

June 2026

Overview of Program 

Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, to enable Family Life to provide quality services to children, young people and families within the community.  The opportunity shops and warehouse are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life’s approach to building capable and supportive communities.

Position Objective

The Assistant Store Manager is responsible for performing day to day shop duties in a timely and professional manner as delegated by the Retail Store Manager. The position is also responsible for ensuring shop volunteers are supervised and supported in line with the Family Life Way. Creating a safe, fun and happy environment for customers and volunteers.

Key Responsibilities

The key responsibilities include but are not limited to:

• Provide and maintain high levels of customer service to all customers.
• Effectively communicate with the Store Manager, providing updates on any issues arising from duties. 
• Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.
• Maintain store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.
• Open and close the store as required.
• Cash handling and banking in line with Family Life policies and procedures.
• Contribute to achieve store revenue & profit targets.
• Assist with managing store inventory including rotation of stock.
• Assist the Retail Store Manager with all promotions, VIP nights and events

Key Selection Criteria

1. Demonstrated experience in retail, preferably apparel or homewares.
2. Demonstrated customer centric approach to achieving sales targets.
3. Demonstrated digital point of sale system experience and cash handling experience.
4. Proven ability to interact and network positively with a variety of people.
5. Team player, flexible with a positive attitude.
6. Availability to work public holidays when required.
7. Excellent organisational and time management skills.
8. Experience assisting and supporting vulnerable members of the community.
9. Information technology skills, including proficiency in Microsoft Office suite, CRM and point of sales system