Avaya Interaction Center ( Technical role ) - PERM

systemcanadatechnologies· Canada
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📍 Toronto📍 Toronto, , Canada📍 caFull time

About this role

Company Description

System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Visit us at: http://www.SystemCanada.com

System Canada is an equal opportunity employer.

Job Description

The primary purpose of the role is to act as the SME in programming/configuration of code or other technical deliverables on a project by project basis for various Contact Centre clients.

Specifically, this role involves hands-on and expert technical execution and support in the Contact Centre environment and related components. Further, the incumbent liaises directly with the client, or together with the RM client in solution building and collaborative problem solving.

 

Secondary roles include business case input, design recommendations, support, and vendor management relating to Contact Centre and Branch Communication solutions.

 

A Communication Solution consists of environments such as PBX/ACD, Voicemail, ACD Reporting, Call Recording, IVR, CTI, UC bundles, Click to talk, Click to chat, Custom solutions, integrated solutions, and all required Hardware. Responsibilities within each include Design, Programming, Protocol (ie: Voip/TDM/IP Interconnect) as well as physical medium (HW components/load balancing etc). Subject components and relevant client areas continually expand or change over time.

Qualifications

  • Undergraduate Degree in Computer Science or technical equivalent
  • 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
  • Excellent verbal and written communication skills are essential.
  • Excellent organizational skills and the ability to manage multiple complex initiatives
  • Technical designations an asset (i.e. Avaya, Nortel, Cisco etc)

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Avaya Interaction Center ( Technical role ) - PERM position at systemcanadatechnologies?
The salary for this Avaya Interaction Center ( Technical role ) - PERM role at systemcanadatechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Avaya Interaction Center ( Technical role ) - PERM position at systemcanadatechnologies located?
This Avaya Interaction Center ( Technical role ) - PERM role at systemcanadatechnologies is based in Toronto, Toronto, , Canada, ca. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Avaya Interaction Center ( Technical role ) - PERM role at systemcanadatechnologies full-time or part-time?
This is listed as a Full time position. It is posted as a Avaya Interaction Center ( Technical role ) - PERM role in the Canada department at systemcanadatechnologies.
Which team or department does the Avaya Interaction Center ( Technical role ) - PERM at systemcanadatechnologies belong to?
This Avaya Interaction Center ( Technical role ) - PERM position is part of the Canada department at systemcanadatechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Avaya Interaction Center ( Technical role ) - PERM position at systemcanadatechnologies?
Click the "Apply Now" button on this page. You will be redirected to systemcanadatechnologies's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Avaya Interaction Center ( Technical role ) - PERM job at systemcanadatechnologies posted?
This Avaya Interaction Center ( Technical role ) - PERM position at systemcanadatechnologies was posted on Jan 29, 2014. Apply as soon as possible — early applications are often reviewed first.
Avaya Interaction Center ( Technical role ) - PERM
systemcanadatechnologies
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