(Government of Australia) IT Service Delivery Manager
systemcanadatechnologies· Australia
About this role
Company Description
SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Job Description
Company: SystemCanada | www.systemcanada.com
World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan
Job Description
You will come from a background in IT Service Delivery, working for an IT Integrator or Professional Services Company, preferably within Networking or support and be highly customer focused.
Day to day you will:
- Assist in the ongoing day-to-day service delivery and relationship management.
- Coordinate and manage all customer reporting as required for delivery, according to contracted SLA’s.
- Manage the Maintenance and updating of the CMDB (Configuration Management Database) with details of all changes.
- Oversee the Incident Management process and coordinate the activities of staff in the resolution of incidents whilst providing customer level escalations and communication.
- Work with project managers to ensure a seamless transition of knowledge & project information into Operations
- Responsible for management overview of small project Work Packages.
Your experience and qualifications will include:
- Current drivers license required.
- At least 5 years experience in an IT/Telecommunications & Networking/Support environment preferably in a Service Delivery support and/or management capacity.
- Experience interfacing with technical and operational teams
- 5 or more years involvement with a wide ranging Managed Services infrastructure environment with particular exposure to mission critical 24/7 environments
- Strong understanding of a wide range of ICT infrastructure products and applications
- ITIL
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the (Government of Australia) IT Service Delivery Manager position at systemcanadatechnologies?
The salary for this (Government of Australia) IT Service Delivery Manager role at systemcanadatechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the (Government of Australia) IT Service Delivery Manager position at systemcanadatechnologies located?
This (Government of Australia) IT Service Delivery Manager role at systemcanadatechnologies is based in Brisbane, Brisbane, , Australia, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the (Government of Australia) IT Service Delivery Manager role at systemcanadatechnologies full-time or part-time?
This is listed as a Contract position. It is posted as a (Government of Australia) IT Service Delivery Manager role in the Australia department at systemcanadatechnologies.
Which team or department does the (Government of Australia) IT Service Delivery Manager at systemcanadatechnologies belong to?
This (Government of Australia) IT Service Delivery Manager position is part of the Australia department at systemcanadatechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the (Government of Australia) IT Service Delivery Manager position at systemcanadatechnologies?
Click the "Apply Now" button on this page. You will be redirected to systemcanadatechnologies's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the (Government of Australia) IT Service Delivery Manager job at systemcanadatechnologies posted?
This (Government of Australia) IT Service Delivery Manager position at systemcanadatechnologies was posted on Mar 10, 2013. Apply as soon as possible — early applications are often reviewed first.
(Government of Australia) IT Service Delivery Manager
systemcanadatechnologies
You'll be redirected to systemcanadatechnologies's official application page on SmartRecruiters.