Solutions Support Engineer
systemcanadatechnologies· Canada
About this role
Company Description
SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Job Description
Company: SystemCanada | www.systemcanada.com
World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan
Job Description
- Proactively monitor live environments to ensure proper functionality of deployed solutions
- React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
- Interact with development organization on open issues requiring development support
- Work as a member of the solution support team and take part in a 24/7 on-call rotation.
- Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
- Systematically determine root cause for all raised problems assigned
- Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
- Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Solutions Support Engineer position at systemcanadatechnologies?
The salary for this Solutions Support Engineer role at systemcanadatechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Solutions Support Engineer position at systemcanadatechnologies located?
This Solutions Support Engineer role at systemcanadatechnologies is based in Toronto, Toronto, , Canada, ca. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Solutions Support Engineer role at systemcanadatechnologies full-time or part-time?
This is listed as a Contract position. It is posted as a Solutions Support Engineer role in the Canada department at systemcanadatechnologies.
Which team or department does the Solutions Support Engineer at systemcanadatechnologies belong to?
This Solutions Support Engineer position is part of the Canada department at systemcanadatechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Solutions Support Engineer position at systemcanadatechnologies?
Click the "Apply Now" button on this page. You will be redirected to systemcanadatechnologies's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Solutions Support Engineer job at systemcanadatechnologies posted?
This Solutions Support Engineer position at systemcanadatechnologies was posted on Jan 9, 2013. Apply as soon as possible — early applications are often reviewed first.
Solutions Support Engineer
systemcanadatechnologies
You'll be redirected to systemcanadatechnologies's official application page on SmartRecruiters.