IT Technical Implementation Manager

Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description

• Provide overall leadership and direction for company's programs and accounts as it relates to technology deployment and system support, including business process and requirements definition, data and reporting management
• Identify opportunities to leverage the technology platform to provide operational efficiencies
• Partner with account stakeholder to identify and assist with the expansion of program services.
• Manage and lead a team of business and data analysts to provide excellent service to the client and the account.
• Interact regularly with Managing Directors and Account Managers as a primary point of contact for technology initiatives and effective system & platform utilization.
• Must be highly client focused with a strong attention to detail and customer service.

• Collaborate with Clients and company project stakeholders to implement business process improvements and the impacts to technology tools.
• Develop a thorough understanding of the account success criteria; develop processes and plans to deliver against those criteria.
• Develop project plans and provide transition planning oversight for new engagements
• Develop project standards and practices to ensure consistent and reliable implementations across programs and regions.
• Lead strategic reporting initiatives to provide program and clients overall program status.
• Communicate and coordinate across department boundaries during the entire program life cycle from contract signing through steady state operations.
• Provide project stakeholders with project status updates.

Qualifications

• A 4-year college degree in a business related field or equivalent experience, master's degree a plus.
• Candidates must have 10+ years experience in working with IT related projects.
• Minimum 5+ years experience managing personnel and multiple projects simultaneously.
• A broad understanding of managing projects with the ability to deliver on a large number of success criteria
• The ideal candidate will also have experience and understanding electronic data exchange within the utility industry.
• Exceptional communication skills, both verbal and written;
• Demonstrated ability to foster positive and constructive working relationships.
• Proven leadership and problem-solving abilities;
• Strong business acumen and an in-depth understanding of the technology and financial implications of project success
• Ability to understand and add value to high-level management interactions

Additional Information