Customer Support Representative with English

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

Who we are looking for:

We’re looking for motivated, enthusiastic, positive people with friendly approach to join our Customer Support team.

Someone that will strive to improve and deliver best customer experience while aligning with our team spirit.

We’ll build your knowledge with a comprehensive onboarding training course and make sure you hit the ground running by providing you with regular tailored 1:1 learning and development sessions. This will cover everything from product knowledge, promotional materials to the ever-changing procedural landscape of this sector.

You’ll be working as part of fun, fast paced, multicultural business that offers plenty of opportunities to grow. Develop, expand and learn how to be better communicator and professional!

What you’ll be doing:

• Communicating with customers via email and live chat;
• Keeping up to date with our products and promotions;
• Collaborating closely with colleagues across the entire international business;
• Delivering a first class service to our customers in line with departmental KPI’s;
• Able to work on shift schedules, including weekends, bank holidays, and late-night shifts.

What you’ll bring to the table:

• Fluent written and spoken English language skills;
• Standard computer literacy skills;
• Analytical and problem solving skills;
• Attention to detail;
• Good communication skills;
• Capable of prioritizing and multitasking workloads;
  
• Previous experience in the customer support role is considered an advantage.

What’s in it for you?

• Competitive salary package;
• Monthly and annual performance-based bonuses;
• Transport allowance;
• Food vouchers;
• Special occasion gift vouchers, Newborn bonus;
• Premium Health Insurance;
• Discount on Multisport / CoolFit card;
• Free snacks and beverages in the office and Happy Hour on Fridays;
• Team-building activities & trainings;
• Friendly work environment with colleagues ready to share their experience;
  
• Workflow that helps you to learn new things all the time;
• Great office building location in Plovdiv & Sofia.

Send us your CV already! In English.

All applications will be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!