Mortgage Loan Processor

Northpoint Mortgage, recognized as one of the Boston Globe’s 2025 Top Places to Work, is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. This full-time opportunity is ideal for a highly motivated professional with strong Encompass experience and a customer-focused approach to loan processing.

The successful candidate will bring 3+ years of mortgage processing experience, demonstrate excellent communication skills, and work effectively with loan officers and clients in a fast-paced, collaborative environment. In addition to a positive and supportive workplace culture, Northpoint Mortgage offers competitive compensation, comprehensive benefits, and an excellent work-life balance. This position is based in the Westborough, MA area and offers the potential for a hybrid or primarily remote work arrangement.

Skills & Experience Required

• Minimum of 3 years of mortgage processing experience
• Proficiency with Encompass Loan Origination Software
• Experience with State Housing loan programs
• Non-QM loan experience a PLUS
• Strong verbal and written communication skills with a customer-service mindset
• Ability to prioritize tasks, manage deadlines, and see files through to completion
• Strong problem-solving and multitasking abilities
• Accountability for managing loan production and pipeline flow
• Solid understanding of mortgage fundamentals, including:
  • Conventional, USDA, and VA loan programs
  • Income calculations
  • Running AUS and interpreting findings
  • Reviewing guidelines and resolving complex loan scenarios
• High level of computer and software proficiency

Key Responsibilities

• Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
• Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
• Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
• Proactively communicate loan status updates and address borrower questions or concerns
• Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement

Compensation is commensurate with experience.

Laurie Nelson, Business Development Manager, is available for confidential, immediate interviews. Phone: 603-762-9010 Email: lnelson@trynorthpoint.com