Customer Service Representative

psgglobalsolutions2
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📍 MA📍 Mansfield📍 Mansfield, MA, United States📍 usContract

About this role

Company Description

At Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the world's best pharmaceutical, biotechnology and medical companies.

As specialists in recognising talent we pride ourselves on not just finding the best people for our client partners but on our ability to spot the best and brightest talent to work for us. We are also renowned for providing training and long-term career opportunities to help our employees be the best they can be, so they can continue to deliver the expertise Real has become famous for.

Relationships are at the heart of everything we do and ensure that our clients and candidates continue to work with us again and again. This ethos is also what shapes how we work as a business. We encourage and reward knowledge sharing and have various support networks and international forums to enable our employees to keep up-to-date with changes happening across their industries and share local insight to deliver true global perspectives.

Job Description

  • The Strategic Partner Services & Solutions Customer Care Representative (CCR) is responsible for providing solution-oriented support related to all areas of customer service.
  • The CCR will also assist with master data of customers and contract pricing analysis for our key strategic customers.
  • The position includes, but is not limited to, managing customer orders and requests, managing customer and pricing setup requirements, performing account and contract analysis, and data auditing.
  • The Strategic Partner Services & Solutions CCR will support the Strategic Solutions Manager to drive standardization, sustainability, and quality services & solutions.
  • The Strategic Partner Services & Solutions CCR will also support Lean OpEx initiatives and will work to recognize and create process improvements to drive efficiency, effectiveness, accuracy, and quality.

Qualifications

  • Bachelor's preferred, but at least a high school diploma with comparable experience.
  • Customer Service experience required.
  • Experience in the following data domains preferred: product, customer, pricing, rebates & tracings, and Salesforce.com.
  • Strong analytical and problem solving ability. 
  • Excellent oral and written communication skills. 
  • Excellent interpersonal, team oriented skills. 
  • Ability to synthesize complex issues and present resolution to all levels of management. 
  • Knowledge in Microsoft Office Access and Excel, Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred. 
  • Ability to work in matrix environment. 
  • Experience with sequel queries and tableau is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines. 

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at psgglobalsolutions2?
The salary for this Customer Service Representative role at psgglobalsolutions2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at psgglobalsolutions2 located?
This Customer Service Representative role at psgglobalsolutions2 is based in MA, Mansfield, Mansfield, MA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at psgglobalsolutions2 full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service Representative role at psgglobalsolutions2.
How do I apply for the Customer Service Representative position at psgglobalsolutions2?
Click the "Apply Now" button on this page. You will be redirected to psgglobalsolutions2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at psgglobalsolutions2 posted?
This Customer Service Representative position at psgglobalsolutions2 was posted on Apr 21, 2016. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
psgglobalsolutions2
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