Customer Support executive - Kormangala

Company Description

Vyapar is the simplest to use business accounting solution for Indian market. We aim to simplify the day to day business life of every business. Vyapar is the fastest growing business application in India. This is an opportunity to be part of the largest business platform in India. We follow the flat organization structure where everyone is equal, only the roles played are different.

Job Description

            Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

•           Should be able to answer to emails timely ensuring adherence to the process standards.

•           Follow up customer calls made wherever is necessary

•           Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•           Attend mandatory training sessions to stay updated on product or company policy changes

•           Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•           Input data into the company computer platform to keep each customer record updated.

Qualifications

Education and Experience :-

•           Graduate or equivalent

•           Proficient in relevant computer applications

•           Required language proficiency, especially Hindi and English.

Added advantage :-

•           Knowledge or some experience in a call centre or customer service environment

•           Good data entry and typing skills

Key Competencies and Skills :-

•           Strong problem solving abilities on technical and accounting basics.

•           Verbal and written communication skills

•           Listening skills

•           Problem analysis and problem solving

•           Attention to detail

•           Team work

•           High level of professionalism

•           Must be available to work some holidays and weekends (flexibility)

Additional Information

Salary range 2.5 LP

PF

Medical Insurance

Note : Hindi is mandatory