Student Support Manager (JB536)

ekanektrecruitment
Apply Now ↗
📍 Braamfontein📍 Braamfontein, Gauteng, South Africa📍 Gauteng📍 zaFull time

About this role

Company Description

Kontak Recruitment, a Recruitment Agency & one of the leading personnel & recruitment agencies in Johannesburg South Africa.  Trusted employment and staffing agencies, recruiting top staff & personnel for companies hiring throughout the employment spectrum. Permanent and contract placements agency. Professional & Reliable Recruitment Services. Hire certified Staff for entry level to executive placements and view available vacancies near you at our job agencies.

Job Description

Student Support Manager (JB536)

Braamfontein

Market Related

 

 

Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff

 

Educational Requirements for the Student Support Manager:

B Degree

5-8 years’ experience

Previous experience within a similar role

Previous managerial experience

Previous customer support service experience

Knowledge of CRM

 

Duties and Responsibilities of the Student Support Manager:

Manage student queries in general and ensure that the relationships between the College and its students is professional

Ensure that all student queries are finalized satisfactorily

Keep record of student queries and the outcome thereof

Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized.

Manage and control student support services budget

Manage and develop departmental staff

Participate in management structure to ensure strict compliance to HEQC/CHE/DoE policies and requirements

Arrangement of meetings

Attend meetings and workshops

Self-development

Daily and weekly management meetings

Monthly reporting and quarterly reporting

Manage staff training

Qualifications

Educational Requirements for the Student Support Manager:

B Degree

5-8 years’ experience

Previous experience within a similar role

Previous managerial experience

Previous customer support service experience

Knowledge of CRM

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Student Support Manager (JB536) position at ekanektrecruitment?
The salary for this Student Support Manager (JB536) role at ekanektrecruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Student Support Manager (JB536) position at ekanektrecruitment located?
This Student Support Manager (JB536) role at ekanektrecruitment is based in Braamfontein, Braamfontein, Gauteng, South Africa, Gauteng, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Student Support Manager (JB536) role at ekanektrecruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Student Support Manager (JB536) role at ekanektrecruitment.
How do I apply for the Student Support Manager (JB536) position at ekanektrecruitment?
Click the "Apply Now" button on this page. You will be redirected to ekanektrecruitment's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Student Support Manager (JB536) job at ekanektrecruitment posted?
This Student Support Manager (JB536) position at ekanektrecruitment was posted on Feb 6, 2021. Apply as soon as possible — early applications are often reviewed first.
Student Support Manager (JB536)
ekanektrecruitment
Apply for this role ↗

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