Client Servicing Manager

Company Description

Who we are: 

We Move Walls To Measure, Reach, and Influence Real People in Physical Spaces

The digital disruption of out-of-home advertising has presented us with an opportunity for innovation and leadership. We use data and technology to design media solutions that empower our clients to measure, reach and influence consumers in the real world. In simple terms, we have created the industry platform for Outernet. 

Our proficiency in these fields has lead to us being recognised with more than 25 global and regional awards for media innovation, technology, and business leadership. If you can scope and build long lasting relationships to drive revenue then this is the right role for you.

Why join us?

The real world, like the digital world, is about connections. We apply this to internal and external teams. We believe that we are not alone and that if we connect a few dots together, new possibilities emerge. We believe in co-creation.

Job Description

Moving Walls Indonesia is looking for a media strategy person to be based in Jakarta to service the best in category Brands, we are looking for a strategy background candidate, well versed with Indonesia media landscape, excited to learn and work on different product categories with 3-5 years of work experience with media agency / Brand.

We want you to:

• Inspire repeat-business from existing MW clients.
• Conduct customer service workshops and presentations, for agencies and direct clients alike
• Monitor and measure client satisfaction through timely surveys following every campaign
• Liaise with different departments about client queries and take measures to resolve concerns
• Be accountable for overseeing deliverables and managing timeline expectations between client and internal team members
• Offer advice to clients on services and products and act as an intermediary between MW and client
• Develop surveys and capture client information and inform internal team on trends regarding our strengths and weaknesses.
• Participate in marketing campaigns and market research to have up to date understanding on ad tech landscape
• Deal with client requests and troubleshoot problems and resolve in timely manner

Qualifications

• Strong understanding of customer workflows, business models and critical drivers of our clientele
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Good understanding of INDONESIA business environment
• Past experience with advertising & technology companies with good understanding of industry terminologies

Additional Information