Lead Service Representative

Company Description

HarbisonWalker International is a world class refractory organization with extensive manufacturing, sales, and service capabilities and over $550 million in annual revenues. 

We provide solutions that drive industry performance in the cement and lime, energy, chemicals, non-ferrous metals, glass, iron and steel, and environmental technology industries.  

The Company operates 17 manufacturing plants and 26 distribution centers on three continents.  The Company’s Corporate Headquarters are located in Moon Township, PA a suburb of Pittsburgh, near the Pittsburgh International Airport. 

Our Mission: Our solutions drive industry performance 

Our Vision:  We will be the first and only call for industry 

Our Values: We are curious, proactive, interdependent, passionate, open and results-oriented 

At HarbisonWalker International, we look for people driven by a desire to contribute, be challenged and grow. Our people make HWI a special company and are a key competitive advantage.

Job Description

Summary

At HWI, the Lead Service Representative is an essential part of customer service. A successful Lead Service Representative will act as on-site technical liaison to the customer, ensuring we meet multiple demands in a timely manner. This role requires a high level of engagement and customer interaction at various locations.  

• Oversee and participate in the installation of refractories products or services.
• Assessing product performance, responding to challenges with effectiveness.
• Developing and maintaining customer relationships and providing positive customer impression of our products and company.
• Provide periodic reports on activities and occurrences at site.         
• Safeguard operation and maintenance of on-site machinery.
• Ensure compliance with safety requirements and standards. 

Requirements 

• Physical Activity:  Requires more than 2/3 of the time talking or hearing; 1/3 to 2/3 of time standing, walking, reaching, stooping, kneeling, crouching, crawling; requires less than 1/3 of the time sitting, using hands and fingers, climbing, balancing and tasting or smelling
• Lifting:  Requires lifting up to 50 pounds 1/3 to 2/3 of the time; and lifting up to 25 pounds less than 1/3 of the time.
• Vision:  Requires accurate close, distance, depth and peripheral vision, including the ability to adjust focus.
• Environment:  Requires 1/3 to 2/3 of the time in wet or humid conditions, working near moving mechanical parts, working in high, precarious places and being exposed to fumes, airborne particles and outdoor weather conditions, and near vibration and less than 1/3 of the time in an office setting, exposed to toxic or caustic chemicals; in extreme heat or cold, and at risk of electrical shock.
• Noise:  Requires working in loud conditions.

Qualifications

• Requires Trade School degree or 2 year college degree in manufacturing, engineering or similar discipline.
• Requires high level of expertise in refractory installation in an industrial environment
• Requires proficiency in MS Office (i.e., Excel, Word, PowerPoint)
• Requires knowledge of refractory product applications, manufacturing processes, quality assurance and safety standards.
• Requires a minimum of 3 – 5 years refractory installation experience.

Additional Information

HarbisonWalker International is an Equal Opportunity Employer, committed to a diverse workforce.