CVM Product Manager

One Group | One Energy 
 
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise. 

We are currently looking for a CVM Product Manager to manage and optimize customer value initiatives across specific product lines. This role focuses on translating customer insights into actionable product strategies, driving engagement, retention, and profitability and collaborates closely with cross-functional teams to ensure successful execution of CVM campaigns and product enhancements.

What will you do:

• Design and manage targeted CVM campaigns. (upsell, cross-sell, retention, win-back, and loyalty initiatives)
• Implement product-level customer segmentation and lifecycle initiatives.
• Monitor and report on CVM KPIs and campaign performance metrics.
• Analyze customer behavior, usage patterns, and profitability to identify opportunities for value creation.
• Collaborate with sales, digital, CX and product teams to enhance customer engagement.
• Demonstrate strong ownership in delivering CVM KPIs (e.g., churn rate, campaign success rate).
• Ensure alignment with overall CVM and marketing objectives.
• Support the adoption of real-time automated solutions for campaign execution.
• Contribute to the development of AI-driven personalization strategies.
• Foster cross-functional collaboration with IT, operations, and customer service teams.
• Translate complex data into actionable insights.

What you need to be successful:

• A BSc in Marketing, Business, Data Science or related field
• A MSc will be considered an asset
• At least 3 years of working experience in CVM, CRM, or customer analytics roles with role including strong analytical skills with proficiency in tools such as Python, SPSS Modeler, and SQL
• Knowledge of BI, cloud tools, and CRM platforms (e.g., Power BI, Microsoft Fabric, Salesforce)
  Experience in developing real-time automated solutions for customer engagement and campaign execution
• Strategic Thinking
• Strong Analytical Skills
• Data-Driven Decision Making
• Project Management
• Customer-Centric Mindset
• Commercial Acumen

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• One extra day of paid time off
• Reimbursement for your athletic activities 🥈
• Unlimited fruits and snacks at the office 🥜

Enerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

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