Outpatient Services Associate

richmondpharm· Communications and Participant Engagement
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📍 London, Southwark, United KingdomFull Time

About this role

Job Title: Outpatient Services Associate

Location: London Bridge, SE1 (Onsite)

Term: Permanent, Full Time

Salary: Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)

 

Provide practical, hands-on support across Richmond Pharmacology’s marketing activities. This role is responsible for the execution of day-to-day tasks that ensure marketing campaigns, events, and communications run smoothly. The role also supports practical reputation management through updates to internal systems, digital channels, and communication tools.


Purpose of the job

To facilitate the smooth and efficient operation of patient centric services. To effectively communicate with patients/participants at every stage of the trial

 

Main duties and responsibilities

  • Assist in the management of studies as allocated and seek to develop productive working relationships with patient participants
  • Manage appointment schedules whilst maintaining accurate and organised patient records
  • Handle all inbound telephone enquiries, ensuring effective communication of information to patients/participants and their families
  • Process payments and extend financial assistance where necessary, to ensure a seamless patient experience
  • Address and resolve patient dissatisfaction in a timely manner


Skills and Experience

  • Educated to at least GCSE standard or equivalent
  • Proven experience in a customer service role
  • Strong organisational and time management skill
  • Basic level of dealing with incoming and outgoing correspondence
  • Basic level of data entry, retrieval and database maintenance


Application:

If you are interested in the role, please register your details, including a copy of your CV.  Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.

Frequently Asked Questions

Is the salary disclosed for the Outpatient Services Associate position at richmondpharm?
The salary for this Outpatient Services Associate role at richmondpharm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Outpatient Services Associate position at richmondpharm located?
This Outpatient Services Associate role at richmondpharm is based in London, Southwark, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Outpatient Services Associate role at richmondpharm full-time or part-time?
This is listed as a Full Time position. It is posted as a Outpatient Services Associate role in the Communications and Participant Engagement department at richmondpharm.
Which team or department does the Outpatient Services Associate at richmondpharm belong to?
This Outpatient Services Associate position is part of the Communications and Participant Engagement department at richmondpharm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Outpatient Services Associate position at richmondpharm?
Click the "Apply Now" button on this page. You will be redirected to richmondpharm's official application portal hosted on bamboohr where you can submit your application directly.
When was the Outpatient Services Associate job at richmondpharm posted?
This Outpatient Services Associate position at richmondpharm was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Outpatient Services Associate
richmondpharm
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