Customer Service Representative (Farsi Speaker)

About Our Client

Our client is a global financial services organization dedicated to helping individuals access financial markets through innovative products, technology, and exceptional customer experiences.

With a strong international presence and a diverse workforce, the company serves clients across multiple regions and is committed to empowering individuals with the tools, guidance, and support they need to pursue their financial goals. The organization fosters a collaborative, fast-paced environment where employees are encouraged to grow professionally, take ownership of their work, and make a meaningful impact.

Job Description

We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team, reporting to the Team Lead, Customer Service.

The ideal candidate will be responsible for delivering exceptional support to Farsi- and English-speaking clients, as well as supporting other language groups using translation tools when required. The role involves resolving customer inquiries efficiently, identifying opportunities to add value through upselling and cross-selling, and ensuring a positive customer experience.

You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Farsi and English, and support additional language groups using translation tools when required.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions within CRM systems.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify and escalate priority issues when necessary.
• Handle back-office related customer queries.
• Support clients with technical and troubleshooting issues.
• Manage customer complaints promptly and effectively.
• Meet established performance targets, including response time, resolution rate, and customer satisfaction metrics.
• Identify opportunities to enhance client engagement through relevant value-added services, contributing to client retention and loyalty.

Qualifications

Requirements

• Fluency in Farsi and English (spoken and written).
• Previous experience in customer service or a similar role.
• Experience within financial services or knowledge of financial markets will be considered an advantage.
• Strong communication, interpersonal, and soft-selling skills.
• Ability to work efficiently under pressure.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with CRM systems and customer support tools is an advantage.
• Strong problem-solving skills and attention to detail.

What You'll Find

• A collaborative and multicultural work environment.
• Opportunities for professional growth and development.
• Exposure to global operations and cross-functional teams.
• A dynamic workplace where initiative and customer focus are highly valued.

Additional Information

Our client is committed to creating an inclusive workplace and welcomes applications from qualified candidates from diverse backgrounds.