Engagement Team Advisor - Lone Soldiers Program

nbn· Lone Soldiers Program
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📍 Hybrid📍 Tel Aviv, Israel, IsraelFull Time

About this role

Engagement Team Advisor - Lone Soldiers Program

Location: Tel Aviv Office
Position Type: Full-Time
Hours: Sunday–Thursday | 9:00–17:00

About the Role

The Nefesh B’Nefesh FIDF’s Lone Soldiers Program supports international Lone Soldiers from around the world throughout every stage of their journey — from pre-draft through active service and beyond.

We are seeking a compassionate, organized, and proactive Lone Soldiers Engagement Advisor to join our engagement team. This role serves as a primary point of contact for Lone Soldiers and draftees, ensuring timely communication, empathetic support, and efficient coordination of inquiries and follow-up.

This is a critical front-facing position that helps maintain the high level of responsiveness and care that defines our program.

Responsibilities

Hotline Operations (6563)

  • Answer incoming calls to the 6563 hotline during operating hours.
  • Provide accurate, empathetic, and efficient assistance to Lone Soldiers with questions or concerns.
  • Triage inquiries and escalate complex or sensitive cases to the appropriate advisor team when needed.

Email & Communication Management

  • Monitor the Lone Soldiers inbox throughout office hours.
  • Respond directly to inquiries when appropriate.
  • Forward or flag messages requiring advisor input or follow-up.
  • Make proactive outreach phone calls as needed.

CRM & Documentation

  • Log all relevant interactions in Salesforce or other CRM systems.
  • Maintain accurate and organized records of communications and follow-ups.

Qualifications

  • High-level Hebrew speaker required (additional languages are an advantage).
  • Previous experience as a Lone Soldier - a strong advantage.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with high attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Experience in a customer-facing, support, or service-oriented role preferred.
  • Comfortable working both independently and collaboratively.
  • Familiarity with Salesforce or similar CRM systems is an advantage.
  • Passion for supporting Lone Soldiers and sensitivity to the unique challenges they face.


Frequently Asked Questions

Is the salary disclosed for the Engagement Team Advisor - Lone Soldiers Program position at nbn?
The salary for this Engagement Team Advisor - Lone Soldiers Program role at nbn is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Engagement Team Advisor - Lone Soldiers Program position at nbn located?
This Engagement Team Advisor - Lone Soldiers Program role at nbn is based in Hybrid, Tel Aviv, Israel, Israel. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Engagement Team Advisor - Lone Soldiers Program role at nbn full-time or part-time?
This is listed as a Full Time position. It is posted as a Engagement Team Advisor - Lone Soldiers Program role in the Lone Soldiers Program department at nbn.
Which team or department does the Engagement Team Advisor - Lone Soldiers Program at nbn belong to?
This Engagement Team Advisor - Lone Soldiers Program position is part of the Lone Soldiers Program department at nbn. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Engagement Team Advisor - Lone Soldiers Program position at nbn?
Click the "Apply Now" button on this page. You will be redirected to nbn's official application portal hosted on bamboohr where you can submit your application directly.
When was the Engagement Team Advisor - Lone Soldiers Program job at nbn posted?
This Engagement Team Advisor - Lone Soldiers Program position at nbn was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Engagement Team Advisor - Lone Soldiers Program
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