Night Manager

SUMMARY: Employee is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Must possess ability to work independently as well as work well with others. Must be able to work in any type of facility including but not limited; to industrial, manufacturing, office, medical, retail, etc., where air quality, temperature and physical environment will vary. Employee must be able to maintain a flexible schedule as the demand for contract compliance and account orientation fluctuates. Employee will be expected to maintain a positive attitude to customers, co-workers and management in a highly demanding, ever-changing work environment. Employee must also be able to exercise good judgment in reporting concerns to management and seeking the involvement of others in order to best meet clients’ needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

• Travel to client sites to ensure contract compliance with all building maintenance services

• Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide based on personal judgment, past experience, and Independent

Contractor’s strengths and weaknesses, availability and professionalism

• Ability to establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers

• Execute City Wide operational protocols for contract compliance including, Management Strategies, New/Restart Policy, 3-star policy, complaint policy, continuous improvement notes

• Participate in all new account starts as key contact for the independent contractor

• Communicate with independent contractor regarding client complaints/requests, priorities

• Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered

• Provide nightly recap/report to Facility Services Manager via voice note and CRM data input.

• Participate in meetings and prepare and submit timely reports as needed

• Communicate with clients for any issues with security or disaster response that need immediate attention

• Organizing and maintaining key access for assigned accounts

• Regular attendance with a flexible schedule, including mandatory overtime, based on client demand

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience;

• Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times;

• Ability to speak, write and read English fluently;

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;

• Ability to write routine reports and correspondence;

• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;

• Ability to meet deadlines;

• Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written

for the position.

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer

Keywords: Sales, B2B, Outside B2B Sales, Account Manager, Commissions, Sales Representative