Regional Operations Service Manager

About the Role:

The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.

Key responsibilities:

• Leading regional engineering operations and service delivery.
• Driving performance against KPIs, SLAs, budgets, and profitability targets.
• Maintaining strong client relationships and supporting business growth.
• Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams.

Operational Leadership:

• Lead and support Operations Managers across the region.
• Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
• Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity.
• Maintain engineering quality, statutory compliance, and adherence to company standards.
• Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required.
• Support mobilisation of new contracts and maintenance programmes.
• Manage operational risk and continuous improvement initiatives.

Commercial Management:

• Hold regional P&L responsibility and deliver agreed revenue and margin targets.
• Drive operational efficiencies and profitability improvements.
• Manage forecasting, budgeting, cost control, WIP, and debt management.
• Support commercial reviews, contract optimisation, and value creation initiatives.
• Identify opportunities to grow existing accounts and expand service offerings.
• Support pricing, scoping, and delivery of regional works and contract variations.

People Leadership

• Foster a high-performance, accountable, and safety-focused culture.
• Lead workforce planning, recruitment, performance management, and succession planning.
• Provide escalation support for complex operational and technical issues.
• Conduct probation reviews and annual performance reviews for direct reports.
• Champion health, safety, environmental, and quality (HSEQ) standards across the region.

Client Management:

• Act as the primary operational contact for key regional clients.
• Lead client review meetings and manage service escalations.
• Build long-term client relationships and identify opportunities for account growth.
• Support strategic bids, cross-selling initiatives, and contract development opportunities.

Essential:

• Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
• Proven experience managing engineering operations within an FM or building services environment.
• Strong understanding of statutory compliance, engineering regulations, and quality standards.
• Experience delivering PPM, reactive maintenance, and small works programmes.
• Demonstrable leadership experience managing multiple engineering teams.
• Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
• Excellent client relationship and stakeholder management skills.
• Strong communication, problem-solving, and decision-making abilities.
• IOSH Managing Safely (minimum).
• Full UK Driving Licence.

Desirable:

• Previous regional management experience within FM or building services.
• HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering.
• SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification.
• Multi-disciplinary engineering background (MEP).
• Experience with CAFM or job management systems.
• Understanding of asset lifecycle and maintenance planning.
• Chartered Engineer status.

• Competitive Salary
• Apple IT Equipment Provided
• Apple iPad Provided
• Holiday allowance – 23 Days + Bank Holidays
• Performance Bonus
• Pension
• Company Vehicle
• Professional development support