Rides Guest Services Assistant (Summer/year-round)

Reports to: The Rides Guest Services Assistant will report to the Rides Guest Services Manager.

Location: Niseko

Term: Immediate start - 31st March 2027

Compensation: From ¥1,800 per hour

Position Summary 

Our Rides Guest Services team is key to providing our guests with an epic experience; the team listens to the customer's needs and goals and utilises their deep product knowledge to recommend the best on mountain experience. They are responsible for and assist the team in communicating guest goals and lesson logistics, as well as receiving and resolving customer feedback.

This is a year-round opportunity ideal for someone who is looking to base themselves in Niseko and is enthusiastic about growing their knowledge of the snowports industry.

Key Responsibilities 

• Efficiently process summer and winter lesson enquiries received via email, phone, and our booking system.
• Summer pre-bookings: Assist and advise customers on the best cycling, MTB, and skate experiences, matching our lesson and guiding offerings to their specific goals and ability levels.
• Winter pre-bookings: Assist and advise customers on their ideal on-mountain experience, specialising in pre-bookings for our private ski/board lessons, kids programs and backcountry guiding experiences.
• Proactively listen to, communicate and resolve customer feedback and where needed raise with a supervisor.
• Provide an exceptional customer service experience by maintaining up-to-date knowledge of our products and services, actively listening to our guest's needs and completing all booking processes accurately.
• Collaborate with the operations team to deliver a successful line-up, ensuring all lessons begin on time and as expected.
• Professionally liaise with our booking partners in the resort to ensure our shared guests enjoy a seamless experience.
• Assist the Rides Team with daily administrative tasks.
  
  

What you’ll need to succeed

To be successful as a Rides Guest Services team member you must be able to work with minimal supervision under pressure and have strong verbal and written communication skills. Customer service comes naturally, you’re comfortable making informed recommendations and have a solid understanding of skiing and snowboarding progression, allowing you to confidently coordinate the best experiences for our customers.

Effective collaboration and attention to detail are always present alongside proficiency with Google Workspace. 

Good knowledge of the local Niseko area is a bonus!

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.
  
  

You will be part of a company with a flexible, fun, work hard play hard culture. If you know anyone that has worked for us before you will know this is not just a list of benefits but an experience of a lifetime that is born from the unique and passionate culture we have. We put people first in everything we do, because people like you make Rhythm and life at Rhythm what it is.

What you need to do now

If you have the skills and experience required for this role and reflect the culture and core values at Rhythm Japan apply now.