Guest Services Driver Supervisor

Job Description 

Position Title: Guest Services Driver Supervisor 

Location: Niseko and Hakuba, Japan

Reports to: Guest Services Manager (in each location)
Contract Term: Exact dates TBC - October/November, 2026 - April 2027
Salary: ¥2,200 per hour, starting

About Us 

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

As the Driver Supervisor, you’ll lead Rhythm’s Guest Services Driver Team to ensure a seamless and stoke-filled experience for both internal staff and external guests. Based in Niseko, Hakuba, or Furano, you’ll oversee all guest transport and rental gear logistics across resort locations. This role involves team leadership, dispatch coordination, guest service collaboration, vehicle upkeep, and being a day-maker for everyone you meet. You’ll work closely with Guest Services Supervisors and support your Store Manager in ensuring Rhythm’s operational excellence on the road.

Key Responsibilities and Duties 

This is a top-line overview; the full job description is available by request and during the interview process.

• Lead and support the Driver Team to deliver safe, professional, and stoke-filled guest transport services.
• Coordinate customer and gear pick-ups/drop-offs across resort locations.
• Oversee daily vehicle checks, safety, cleanliness, and readiness.
• Manage driver dispatch and logistics via TaxiCaller and EasyRent systems.
• Create driver rosters, approve timesheets, and support team training.
• Collaborate with Guest Services on efficient guest movement and communication.
• Assist with service centre and staff logistics (location dependent).
• Uphold Rhythm’s customer service standards and contribute to an epic team culture.

What You Need to Succeed 
Leadership and Team Management

• Proven ability to train, supervise, and motivate a diverse team.
• Strong communication skills to maintain high levels of internal communication and manage inquiries effectively.
• Capacity to monitor and evaluate team performance, providing regular feedback and resolving issues.

Customer Service Excellence

• Demonstrated experience in delivering high levels of customer service.
• Skilled in handling customer complaints and comments both proactively and reactively.
• Ability to ensure smooth POS transactions and overall positive guest experiences.

Administrative and Organizational Skills

• Competence in maintaining and updating customer records, managing outstanding accounts, and processing various payment types.
• Experience with scheduling and rostering using systems like Tanda.
• Ability to perform end-of-morning and end-of-night procedures accurately.

Computer and Systems Literacy

• Proficient in using POS systems and administration tools such as Google Drive, EasyRent and Square.
• Skilled in monitoring dashboards, reporting, and closing outstanding accounts.
• Capability to provide feedback and implement changes for system improvements
  

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.