Rental Supervisor

Job Description 

Position Title: Rental Supervisor

Location: Niseko, Hakuba and Furano, Japan

Reports to: Rentals Manager and/or Store Manager (in each location)
Contract Term: Exact dates TBC - October/November, 2026 - April 2027
Salary: ¥2,200 per hour, starting

About Us 

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

As the Rental (Ski +Snowboard) Supervisor, you will be essential to the seamless operation of our rental department. You will assist the Ski/Snowboard Rental Manager in overseeing daily activities, managing staff, maintaining inventory, and delivering exceptional customer service. Your expertise in ski and snowboard equipment will be vital in ensuring that rentals are safe, well-maintained, and perfectly fitted for our guests. Often you will just need to stoke out the customer and chat about your epic day of skiing/boarding. 

Key Responsibilities and Duties 

Operational Support

• Assist the Rental Manager in daily shop operations, from equipment fitting and transactions to top-tier customer service
• Ensure smooth, accurate rental processes and help maintain high service standards
• Support the supervision and training of rental staff, reinforcing correct procedures
• Conduct gear checks to ensure safety and functionality
• Help manage stock: track repairs, monitor levels, and coordinate reorders
• Respond to guest issues professionally, resolving problems efficiently
• Uphold company policies and safety standards across all rental activities

Team Leadership

• Work closely with the Rental Manager to guide and motivate the rental team
• Assist with scheduling, task delegation, and performance oversight
• Help train and develop staff, encouraging continuous learning and improvement
• Give regular feedback and foster a culture of accountability and pride
• Promote a positive, team-focused work environment with open communication

Sales & Guest Service

• Support service training to ensure staff deliver exceptional guest experiences
• Help customers find the right gear and provide product and resort info
• Manage escalated guest issues with calm, solution-focused communication

Inventory & Gear Management

• Monitor equipment availability and support timely reordering
• Assist with audits, address discrepancies, and improve accuracy
• Support loss prevention efforts to reduce shrinkage
• Track staff gear use and clearly communicate guest-priority blackout periods

What You Need to Succeed 

Leadership & Team Support

• Experience leading or supervising a small team in a rental or guest-facing environment
• Confident in training, giving feedback, and helping others grow
• Able to delegate tasks, track progress, and keep the team motivated during peak periods

Rental Operations & Guest Service

• Solid background in rental operations or customer-facing roles
• Comfortable guiding guests through the rental process with product knowledge and care
• Skilled in handling guest concerns and escalations with professionalism and composure

Equipment & Inventory Management

• Understanding of rental fleet management, stock levels, and basic ordering
• Familiar with gear maintenance, quality checks, and equipment tracking systems
• Organised approach to equipment presentation and floor readiness

Administration & Systems

• Comfortable using rental management software (experience with EasyRent a plus)
• Accurate with data entry, cash handling, and end-of-shift reporting
• Clear communicator across teams, with a proactive approach when things get busy

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.