Guest Services Assistant

Job Description 

Position Title: Guest Services Assistant | Admin 

Location: Niseko, Hakuba and Furano, Japan

Reports to: Guest Services Manager and/or Store Manager (in each location)
Contract Term: Exact dates TBC - October/November, 2026 - April 2027
Salary: ¥1,700 per hour, starting

This post is advertising for two roles within the Guest Services team: Guest Services Assistant and Guest Services Admin.

About Us 

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Roles

Guest Services Assistant:

As a Guest Services Assistant, you’ll be the face of Rhythm—greeting guests, assisting with bookings, processing payments, and helping people glide through their day with ease. You’ll work alongside our Driver Team to coordinate guest pickups and drop-offs and help keep the store flowing during peak times. This role is fast-paced, people-focused, and perfect for someone who loves being in the action.

Guest Services Admin:

As a Guest Services Admin Assistant, you’ll operate behind the scenes to keep operations smooth across rental, retail, and guest service departments. From managing accounts and coordinating logistics to answering calls and handling guest queries, your calm, detail-focused approach will help keep things running in the background so the guest experience on the frontlines is seamless. If you're organised, tech-savvy, and love supporting a team, this one's for you.

Key Responsibilities and Duties 

Shared responsibilities:

• Greet and assist customers in-store and over the phone with a friendly, helpful attitude.
• Respond to inquiries and ensure accurate, timely communication across departments.
• Process retail and rental transactions, including handling multiple payment types.
• Maintain and update customer records, including referral and account tracking.
• Monitor outstanding balances and assist in reconciliation and reporting.
• Keep your workspace clean, tidy, and welcoming.
• Support store promotions, events, and visual displays.
• Collaborate with other teams and jump in wherever needed to keep things flowing.

Guest Services Assistant – Role Focus

• Serve guests face-to-face at the main counter—handling check-ins, queries, and bookings.
• Coordinate timely guest pickups/drop-offs with the Driver Team.
• Assist with in-store flow during peak times (e.g., rental returns, retail queues).
• Execute opening/closing procedures with attention to detail.
• Reconcile cash drawers and prepare end-of-day reports.
• Provide fast, friendly, and efficient frontline service with a can-do attitude.

Guest Services Admin Assistant – Role Focus

• Work from the admin office to support back-of-house tasks and operations.
• Handle invoicing, payments, follow-ups, and account reconciliations via email and incoming calls
• Coordinate dispatches (e.g., via TaxiCaller) and answer calls efficiently.
• Liaise with delivery services like Takkyubin and manage inter-resort courier logistics.
• Track and report on overdue/lost gear and support guest recovery efforts.
• Assist with booking changes and support last-minute requests from Sales & Reservations.
• Monitor Google Reviews, customer feedback and escalate feedback where appropriate.

What You Need to Succeed 

Guest Service & Communication

• Proven experience in a customer-facing role
• Strong interpersonal skills with the ability to connect with guests from all walks of life
• Confident handling customer concerns and problem-solving on the spot

Operations & Administration

• Accurate cash handling and payment processing experience
• Organised and tech-savvy, comfortable managing systems and admin tasks
• Adaptable and calm under pressure in a fast-paced environment

Team & Mindset

• Collaborative approach — you work well with people across departments
• Self-motivated with a proactive, can-do attitude
• A genuine passion for the snow industry and delivering memorable guest experiences

Successful hires will have the opportunity to blend counter and admin responsibilities, developing into a well-rounded guest experience specialist.

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.