Guest Services Driver

Job Description 

Position Title: Guest Services Driver 

Location: Niseko, Hakuba and Furano, Japan

Reports to: Store Manager (in each location)
Contract Term: Exact dates TBC - October/November, 2026 - April 2027
Salary: ¥1,700 per hour, starting

About Us 

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

As a Rhythm Driver, you are often the first and last point of contact for our guests. You are expected to maintain our high level of customer service while safely driving our guests to and from their accommodation to collect rental equipment. You will also assist in the transportation of stock between Rhythm storage facilities and Rhythm operated stores.

Key Responsibilities and Duties 

• Safely transport customers and staff between their accommodation and Rhythm stores.
• Deliver friendly, professional service — stoking out guests and making their day.
• Drive efficiently and follow all traffic laws and company safety protocols.
• Pick up rental equipment from customer accommodations as required.
• Maintain clean, de-iced, and fueled vehicles, reporting any damage or maintenance issues.
• Ensure vehicles are fueled and ready for morning operations.
• Store and charge all driver equipment (e.g., iPads, phones, scanners) at the end of each shift.
• Assist with stock transfers between Rhythm storage facilities and stores.
• Clear snow and ice around store entrances and pathways daily.
• Collaborate with other departments and support where needed to ensure smooth operations.

What You Need to Succeed 

• A valid driver’s license and confidence driving in winter conditions.
• Strong customer service skills and a positive, proactive attitude.
• Reliable, safety-minded, and calm under pressure.
• Basic tech proficiency (e.g., using apps, tablets, or scanners).
• Good communication and teamwork — you're happy to help wherever needed.
• Ability to manage your time independently and stay organized on shift.
• Comfortable working outdoors in all weather conditions.

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.