Bilingual (JP/ENG) Operations Assistant

Job Description 

Position Title: Bilingual (JP/ENG) Operations Assistant 

Location: Niseko, Japan

Reports to: Snowsports Operations Manager
Contract Term: November, 2026 - April 2027 (exact dates, TBC)
Salary: ¥1,850 per hour, starting (DOE)

About Us

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

This hybrid bilingual role is designed to support both on-the-ground snowsports operations and administrative & language-based functions vital to the smooth running of the Snowsports School. The successful candidate will play a key role in assisting instructors, guests, and managers, while also bridging language and cultural gaps to ensure clear communication and efficient coordination with local services and resort partners.

Key Responsibilities and Duties 

Japanese Language Support

• Act as a translator and cultural liaison to assist managers in communication with local resorts, businesses, and services.
• Provide emergency support by contacting ski patrol, police, hospitals, or other relevant agencies on behalf of guests or staff.
• Accompany guests or staff to medical appointments or hospitals, providing translation and support where required.
• Monitor and report on lift operations, weather conditions, and other essential operational info not available in English.
• Follow company protocols in the event of incidents (e.g., vehicle accidents), ensuring correct reporting and notifications.
• Support HR with onboarding/offboarding Japanese-speaking staff, including translation of documents and meetings when needed.

Snowsports Program Support:

• Support day-to-day logistics of snowsports programs, including communication between instructors, guests, and supervisors.
• Proactively assist instructors in locating guests and resolving issues that may arise during lessons.
• Drive guests or instructors to lesson start points when required, especially in urgent or adverse conditions.
  
• Monitor lesson flow and support efficient guest check-ins and program operations.
• Communicate program schedules and updates to instructors and guests, maintaining a smooth guest experience.

Administrative & Guest Services Support

• Assist with timekeeping, scheduling, and documentation related to staff shifts and program delivery.
• Prepare and distribute reports, memos, and internal updates to relevant stakeholders.
• Maintain clear and accurate records of operations, rosters, and guest issues.
• Collaborate with the Guest Services and Programs teams to improve processes and guest satisfaction.
• Respond to guest inquiries, support solutions, and help ensure a warm and professional environment
  
  

What You Need to Succeed 

• Fluent in both Japanese and English (spoken and written).
• Strong interpersonal and communication skills across multicultural teams.
• Calm and clear decision-making under pressure (especially during emergencies).
• Valid Japanese or International Driving License (preferred for guest/instructor transport).
• Comfortable working outdoors in alpine conditions.
• Experience in a guest-facing or snowsports role is highly regarded.
• Previous administrative or hospitality experience is an advantage.
  

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.