Operations Assistant

Job Description 

Position Title: Operations Assistant 

Location: Niseko, Japan

Reports to: Snowsports Operations Manager
Contract Term: November, 2026 - April 2027 (exact dates, TBC)
Salary: ¥1,800 per hour, starting (DOE)

About Us

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

As the Snowsports Operations Assistant, your primary responsibility will be to support the efficient and smooth operation of our Snowsports programs. You will assist in various administrative, logistical, and customer service tasks, ensuring a positive experience for guests & staff and contributing to the overall success of our Snowsports operations.

Key Responsibilities and Duties 

Program Support:

• Assist with the organisation and logistics of the Privates Programs and Futures Programs. 
• Assist with the organisation and logistics of Training Program 
• Assist  with other Snowsport programs (if needed)
• Liaise with instructors to assist with locating their guests or dealing with any problems or issues that may arise during the lesson time
• Driving guests or instructors to their lesson start location as needed, including in an emergency. 
• Assist with vehicle logistics and process; handover keys for product and other support daily

Administrative Support:

• Assist in preparing and distributing reports, memos, and other documents related to Snowsports operations.
• Provide general Snowsport administrative support, including data entry, filing, and record-keeping.
• Assist with staff scheduling, timekeeping, and payroll processes as needed.
• Provide administrative support to the Snowsports Operations Manager
• Contribute to the development, improvement and efficiency of operational procedures and systems.

Customer Service 

• Provide excellent customer service to participants, addressing inquiries, resolving issues, and ensuring a positive experience.
• Assist with guest check-ins and check-outs; provide updates to the team on guests who may be less and be proactive in finding solutions that best meet the guest's goals.
• Communicate program details, schedules, and updates to instructors/guests as needed.

What You Need to Succeed 

• A passion for the mountains, our community and our sport, you will hold an intense fire for passing this on to others. Let's light the fire inside. 
• Previous experience in a customer service or administrative role, preferably within the snowsports or outdoor recreation industry.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Detail-oriented mindset, ensuring accuracy and attention to detail in all tasks.
• Proficiency in using computer systems and software applications for data entry, scheduling, and record-keeping.
• Ability to work effectively as part of a team and collaborate with staff from various departments.
• Knowledge of Snowsports and equipment is desirable.
• Willingness to learn and adapt to new processes and procedures.
• Strong commitment to delivering exceptional customer experiences.
• Holding a Japanese or International Driving Licence (IDL) and happy to drive Rhythm vehicles

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.