Guest Services Assistant (Rides - Winter)

Job Description 

Position Title: Guest Services Assistant 

Location: Niseko, Japan

Reports to: Guest Services Manager
Contract Term: November, 2026 - April 2027 (exact dates, TBC)
Salary: ¥1,800 per hour, starting 

About Us

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

Our Rides Guest Services team is key to providing our guests with an epic experience; the team listens to the customer's needs and goals and utilises their deep product knowledge to recommend the best on snow lesson or guiding experience. They are responsible for and assist the team in communicating guest goals and lesson logistics, as well as receiving and resolving customer feedback.

Key Responsibilities and Duties 

• Processing lesson enquiries received via email, phone, our booking system and in person at our sales booth in Rhythm Hirafu and Setsu.
• Assist and advise customers on the best on-mountain experience for their goals and ability level.
• Proactively listen to, communicate and resolve customer feedback and where needed raise with a supervisor.
• Provide an exceptional customer service experience by maintaining up-to-date knowledge of our products and services, actively listening to our guest's needs and completing all booking processes accurately.
• Collaborate with the operations team to deliver a successful line-up, ensuring all lessons begin on time and as expected.
• Professionally liaise with our booking partners in the resort to ensure our shared guests enjoy a seamless experience.
• Assist the Rides Team with daily administrative tasks.

What You Need to Succeed 

To be successful as a Rides Guest Services team member you must be able to work with minimal supervision under pressure and have strong verbal and written communication skills. Customer service comes naturally, you’re able to up-sell and have a solid understanding of skiing and snowboarding progression, allowing you to confidently coordinate the best experiences for our customers.

Effective collaboration and attention to detail are always present alongside proficiency with Google Workspace. 

Good knowledge of the local Niseko area is a bonus!

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.