IT Service Management (ITSM) Specialist
besfVJjWg7bFNLRDi4EkcM· INVESTIGACIONES
About this role
Welcome to ALTEN Mexico! We are a leading engineering and technology company that specializes in providing innovative solutions across various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. With over 30 years of experience and a strong global presence in 30 countries, ALTEN Group employs over 54,000 dedicated engineers who are committed to delivering excellence.
ALTEN Mexico is looking for an IT Service Management (ITSM) Specialist to join our dynamic team. The successful candidate will play a vital role in implementing and maintaining IT Service Management processes, ensuring that IT services are delivered effectively and efficiently to meet business needs.
Responsibilities:
- Develop, implement, and manage ITSM processes aligned with best practices (ITIL).
- Facilitate service desk operations, ensuring high levels of customer satisfaction and timely resolution of incidents and requests.
- Monitor and analyze service level agreements (SLAs) and key performance indicators (KPIs) to ensure compliance and drive improvements.
- Conduct regular reviews of ITSM processes and tools, identifying opportunities for enhancements.
- Collaborate with cross-functional teams to improve service delivery and support incident management, change management, problem management, and other ITSM processes.
- Provide training and support to staff and stakeholders on ITSM tools and processes, promoting a culture of service excellence.
- Drive continual service improvement initiatives, integrating user feedback and industry best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Are welcome JR, MID or Sr profiles with experience in ITIL framework, service desk management, incident and problem management.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to effectively collaborate with teams and stakeholders.
- Ability to work independently and handle multiple priorities.
- ITIL certification is a plus.
- Fluent in English, both written and spoken.
- Competitive salary
- Above-law benefits
- Career growth and development plan
- Remote work scheme
- Support for home office setup
Frequently Asked Questions
Is the salary disclosed for the IT Service Management (ITSM) Specialist position at besfVJjWg7bFNLRDi4EkcM?
The salary for this IT Service Management (ITSM) Specialist role at besfVJjWg7bFNLRDi4EkcM is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Management (ITSM) Specialist position at besfVJjWg7bFNLRDi4EkcM located?
This IT Service Management (ITSM) Specialist role at besfVJjWg7bFNLRDi4EkcM is based in San Luis Potosi, San Luis Potosi, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Management (ITSM) Specialist role at besfVJjWg7bFNLRDi4EkcM full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Management (ITSM) Specialist role in the INVESTIGACIONES department at besfVJjWg7bFNLRDi4EkcM.
Which team or department does the IT Service Management (ITSM) Specialist at besfVJjWg7bFNLRDi4EkcM belong to?
This IT Service Management (ITSM) Specialist position is part of the INVESTIGACIONES department at besfVJjWg7bFNLRDi4EkcM. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Management (ITSM) Specialist position at besfVJjWg7bFNLRDi4EkcM?
Click the "Apply Now" button on this page. You will be redirected to besfVJjWg7bFNLRDi4EkcM's official application portal hosted on workable where you can submit your application directly.
When was the IT Service Management (ITSM) Specialist job at besfVJjWg7bFNLRDi4EkcM posted?
This IT Service Management (ITSM) Specialist position at besfVJjWg7bFNLRDi4EkcM was posted on Aug 15, 2025. Apply as soon as possible — early applications are often reviewed first.
IT Service Management (ITSM) Specialist
besfVJjWg7bFNLRDi4EkcM
You'll be redirected to besfVJjWg7bFNLRDi4EkcM's official application page on workable.