Operations and Administration Manager

Are you an organized, hands‑on operations professional who likes to make things work better? North Suburban Legal Aid Clinic (NSLAC) is seeking an Operations & Administrative Manager to be the backbone of our organization—keeping systems running smoothly so our attorneys and advocates can focus on serving clients.

The mission of NSLAC is to provide accessible, quality, equitable, free legal services in the areas of domestic violence, housing, and immigration to give low-income, at-risk community members access to justice and the opportunity to live productive and secure lives. NSLAC is an 11-year-old dynamic nonprofit with a collaborative culture and the goal of becoming the model legal aid organization focused on suburban communities.

This role is ideal for someone who enjoys ownership, variety, and problem‑solving. You’ll manage core office operations, oversee financial and administrative processes, coordinate technology and vendors, and directly supervise an Administrative Assistant. Your work will have a visible, daily impact on staff effectiveness, compliance, and client service.

Why This Role Is Appealing

• High visibility and autonomy — you’ll be a key internal leader with decision‑making influence
• Meaningful mission — support legal services for individuals and families in need
• Variety without chaos — a balance of hands‑on work, coordination, and improvement projects
• People + systems focus — manage operations while supporting staff and client experience

What You’ll Do (At a Glance)

• Run daily office operations and vendor relationships
• Oversee accounts payable, billing, reconciliations, grant documentation, and audit prep
• Coordinate IT support, systems access, and staff onboarding
• Manage reception, phones, records, and front‑office coverage
• Supervise the Administrative Assistant (Operations)
• Improve processes and maintain strong internal controls

Qualifications

• Associate’s or Bachelor’s degree (or equivalent experience)
• 5+ years of experience in operations, administration, or nonprofit management
• Experience with QuickBooks (preferred), Microsoft Office, and cloud‑based systems
• Bilingual Spanish/English preferred
• Comfort handling confidential financial and personnel information
• Legal or grant‑funded environment experience a plus

Salary and Benefits:

• $70,000- $80,000 annually, commensurate with experience
• On-Site during normal business hours; Hybrid work available with approval;
• Generous vacation policy including paid time off, sick leave, and paid holidays
• Employer paid health, dental, vision, life insurance, and 401(k)

NSLAC is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

If you’re someone who enjoys building structure, improving systems, and supporting a mission‑driven team, we’d love to hear from you.