IT Operation Support (Contract Based)

p6pJo1r3mKBeou57VCEDLM
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📍 South Jakarta, South Jakarta City, Indonesia

About this role

About Us    

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.    

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do, but not limited to:  

  • Provide first-line technical support for IT-related issues   
  • Perform basic database queries and data extraction from PostgreSQL or MySQL to support troubleshooting, reporting, and user requests.  
  • Diagnose and troubleshoot hardware and software problems for users.  
  • Document issues and resolutions in the ticketing system accurately.  
  • Assist users in setting up and configuring new hardware and software.  
  • Maintain an inventory of IT assets and ensure proper documentation.  
  • Collaborate with other IT staff to escalate unresolved issues.  
  • Conduct routine checks and maintenance on IT equipment.  
  • Provide guidance and training to users on IT systems and applications. 
  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • 1-2 years of experience in a helpdesk or technical support role. 
  • Proficiency in SQL for database management and query development. 
  • Strong knowledge of hardware, software, and networking troubleshooting. 
  • Familiarity with IT service management (ITSM) tools and ticketing systems. 
  • Excellent communication and customer service skills, with a focus on user satisfaction. 
  • Ability to work effectively in a fast-paced environment and manage multiple priorities. 
  • Detail-oriented with strong organizational skills. 

Frequently Asked Questions

Is the salary disclosed for the IT Operation Support (Contract Based) position at p6pJo1r3mKBeou57VCEDLM?
The salary for this IT Operation Support (Contract Based) role at p6pJo1r3mKBeou57VCEDLM is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Operation Support (Contract Based) position at p6pJo1r3mKBeou57VCEDLM located?
This IT Operation Support (Contract Based) role at p6pJo1r3mKBeou57VCEDLM is based in South Jakarta, South Jakarta City, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the IT Operation Support (Contract Based) position at p6pJo1r3mKBeou57VCEDLM?
Click the "Apply Now" button on this page. You will be redirected to p6pJo1r3mKBeou57VCEDLM's official application portal hosted on workable where you can submit your application directly.
When was the IT Operation Support (Contract Based) job at p6pJo1r3mKBeou57VCEDLM posted?
This IT Operation Support (Contract Based) position at p6pJo1r3mKBeou57VCEDLM was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Operation Support (Contract Based)
p6pJo1r3mKBeou57VCEDLM
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